Information Polity

2021 Information Polity

doi: 10.3233/IP-219011

Sandoval-Almazan, Rodrigo; Kavanaugh, Andrea; Criado, J. Ignacio

2021 Information Polity

doi: 10.3233/IP-219012

Mabillard, Vincent; Zumofen, Raphaël; Keuffer, Nicolas

2021 Information Polity

doi: 10.3233/IP-200294

While a vast majority of local governments in Europe are communicating on social media, the situation differs in few states. Although Switzerland is often depicted as a technological advanced and innovative country, cities are still largely resisting the temptation to share information on social media platforms. In this study, we rely on a survey distributed to the communication managers of all cities over 10,000 inhabitants in Switzerland to uncover the reasons explaining this behavior. This approach is preferred to understand what motivates or prevents cities from communicating on social media, focusing mainly on perceptions of risks related to these platforms. Results indicate that some factors identified in the literature on public sector organizations slow down the social media adoption and usage at the local level; but interestingly, the conservative approach to social media preferred by numerous cities also plays a major role in explaining cities’ absence on these platforms.

Villodre, Julián; Criado, J. Ignacio; Meijer, Albert; Liarte, Irene

2021 Information Polity

doi: 10.3233/IP-210316

Social media institutionalization in public administrations has been conceptualized as the final stage of the adoption process. However, an understanding of organizational models for social media institutionalization in public administration is lacking. This exploratory study of Dutch local governments contributes to the literature by identifying how governments organize social media institutionalization. Drawing on an original questionnaire on social media adoption, two advanced cases were selected based on their high level of social media institutionalization: Utrecht and Eindhoven. For each case, in-depth semi structured interviews were carried out aiming at detecting institutionalization patterns. Our study highlights that, in contrast with the literature on stages of technological maturity, social media institutionalization shows two different organizational models: a centralized model, based on trust, with highly structured and formalized policy guides, low experimentation, formal training and evaluation supported by standardized reports; and a distributed model, based on control, with simple guiding principles, higher levels of experimentation, training build on a “learn by doing” basis, and individual evaluation mechanisms. These results enrich current academic understanding of social media institutionalization and may guide public officials involved in social media institutionalization practices.

Yaqub, Ussama; Chun, Soon Ae; Atluri, Vijayalakshmi; Vaidya, Jaideep

2021 Information Polity

doi: 10.3233/IP-210321

In this paper, we perform sentiment analysis and topic modeling on Twitter and Facebook posts of nine public sector organizations operating in Northeast US. The study objective is to compare and contrast message sentiment, content and topics of discussion on social media. We discover that sentiment and frequency of messages on social media is indeed affected by nature of organization’s operations. We also discover that organizations either use Twitter for broadcasting or one-to-one communication with public. Finally we found discussion topics of organizations – identified through unsupervised machine learning – that engaged in similar areas of public service having similar topics and keywords in their public messages. Our analysis also indicates missed opportunities by these organizations when communication with public. Findings from this study can be used by public sector entities to understand and improve their social media engagement with citizens.

Calhan, Huseyin Serhan; Karkin, Naci; Hasiloglu, Selcuk Burak; Ozgul, Mehmet Emin

2021 Information Polity

doi: 10.3233/IP-210327

The reflection of public values (PVs) could be monitored through some indicators, like institutional social media tools. The measurement of how PVs are reflected over local social media accounts is of great importance. Studies in the relevant literature are mainly focusing on the benefits of social media presence, drivers, or barriers or attitudes and expectations on social media presence. We, in this study, focus on the evaluation of whether and how selected PVs are reflected through social media accounts of metropolitan municipalities (MMs) in Turkey. By taking participation, collaboration, and transparency as the main PVs, we have formed an evaluation metric composed of five sub-criteria for each determinant. With the help of seven public administration experts holding a Ph.D. degree to form an expert graded scheme by using the analytic hierarchy process (AHP), we have employed a content analysis over Twitter accounts of 30 Turkish MMs using this expert graded scheme. We have found that Turkish MMs were found not to grasp the valuation of the selected PVs since most seem to fail to reflect them over their social media accounts to the full extent possible. Moreover, many Turkish MMs seem to have violated privacy and personal data.

dos Santos Brito, Kellyton; de Lemos Meira, Silvio Romero; Adeodato, Paulo Jorge Leitão

2021 Information Polity

doi: 10.3233/IP-210315

The use of social media (SM) in modern political activities has reshaped how politicians run electoral campaigns. This study aims to improve the understanding of online campaigns and their correlation with electoral results. We focus on the 2018 Brazilian presidential campaign, which is well known for its strong online presence, and analyze how candidates used their SM profiles, as well as how citizens interacted with them. We propose a new set of metrics for modeling SM performance and identify statistical correlations between SM performance and votes received. For this, we analyzed more than 40,000 posts made by the 13 candidates on Brazil’s three major social networks (Facebook, Twitter, and Instagram) from January to October 2018. Results indicate that candidates used SM heavily throughout the year but focused on engaging words and avoided contentious topics. The most voted-for candidate received more than half (55%) of the interactions received by all the candidates. Posts’ interactions were highest on Instagram, where users were increasing the attention given to political content. Lastly, we found strong correlations between the proposed metrics and votes received. Thus, proposed metrics may support new models for predicting electoral results using combined data from many social networks.

Waxa, Chumani; Gwaka, Leon Tinashe

2021 Information Polity

doi: 10.3233/IP-200273

This study examines social media use for public engagement during the Cape Town water crisis in South Africa. The study applies technology affordance and attribution theories to explore social media features (affordances) utilised by local authorities and the public, meanings embedded in the social media posts and the attributions of the water crisis cause among the actors. Data gathering and analysis followed mixed methods. Qualitative data were gathered using key informant interviews and netnography (data scrapping on Twitter) while a household survey (n= 96) was conducted to obtain quantitative data. The university research committee and City of Cape Town issued ethical clearances. During the water crisis, metavoicing, persistent engagement and visibility emerged as social media affordances. Social media posts reflected societal dynamics and attributed the crisis as external, unstable, and controllable. These findings are critical towards handling future crises and suggest collaborative efforts as the desirable action.

Sandoval-Almazan, Rodrigo; Valle-Cruz, David

2021 Information Polity

doi: 10.3233/IP-210326

Government communications typically use social media for federal agencies, national policies, and emergency cases. However, it is crucial to understand the use of these platforms within local government agencies. This investigation fills this gap and includes social media data during three months of the COVID-19 pandemic and compares it with previous trends. The research question that leads this research is: How has government social media use and communication behavior changed due to the COVID-19 pandemic? This research analyzes a study case applied to a local Mexican government agency named ISSEMyM. We analyze the data during the period between October 2017 and June 2020. Findings reveal a consistent use of Twitter and Facebook for communication by the ISSEMyM government agency. Also, it indicates an increase in engagement and communication flow over three years. We found that official local government communications remained unchanged during the whole period. We found no change in interaction, number of followers, and message structure during this period; however, the COVID-19 pandemic radically alters interactions, followers, and user engagement.

Dumas, Catherine L.

2021 Information Polity

doi: 10.3233/IP-210330

This study aims to reveal patterns of e-petition co-signing behavior that are indicative of the mobilization of online “communities” engaging in collective action to express policy preferences on We the People (WtP), the first web-enabled US government petitioning system initiated by Obama. This Internet-based tool allowed users to petition the Obama Administration and solicit support for policy suggestions. Using petition data from WtP, this case study examines a set of 125 petitions that were created by individuals that are associated with a white supremacist group called The White Genocide Project (The White Genocide Project has recently changed their name to Fight White Genocide). Using data mining techniques, namely market basket analysis and social network analysis, I found evidence of the mobilization of “communities” of an extremist group of white supremacists who systematically and strategically used the WtP platform to broadcast their message by creating and co-signing petitions every month for almost four years.