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2018 Information Polity
doi: 10.3233/IP-180071
Webportals – websites that operate as front doors or guides into government on the web – are central to government web strategy and presence. However, little is known about their success in enabling people to quickly and accurately access public sector information and services. In these days of Google and generic web search engines, government webportals are not the only way to find government on the web. This paper argues that an effective evaluation of government webportals requires shifting from a website perspective to a whole-of-web (or web ecology) perspective. This perspective is illuminated by an online quasi-experiment of the effectiveness of the British government’s webportal, www.gov.uk. Participants’ performance in using the webportal to find information about public services were compared with those using commercial web search tools (such as Google). There was mixed evidence that the portal provided greater accuracy in finding public service information, but no evidence for greater speeds. The findings suggest that government web strategy focus less on creating large webportals and more on small functionally-defined web units that offer enhanced opportunities for commercial search engine discoverability and flexibility for change.
Klievink, Bram; van der Voort, Haiko; Veeneman, Wijnand
2018 Information Polity
doi: 10.3233/IP-180070
Driven by the technological capabilities that ICTs offer, data enable new ways to generate value for both society and the parties that own or offer the data. This article looks at the idea of data collaboratives as a form of cross-sector partnership to exchange and integrate data and data use to generate public value. The concept thereby bridges data-driven value creation and collaboration, both current themes in the field. To understand how data collaboratives can add value in a public governance context, we exploratively studied the qualitative longitudinal case of an infomobility platform. We investigated the ability of a data collaborative to produce results while facing significant challenges and tensions between the goals of parties, each having the conflicting objectives of simultaneously retaining control whilst allowing for generativity. Taken together, the literature and case study findings help us to understand the emergence and viability of data collaboratives. Although limited by this study’s explorative nature, we find that conditions such as prior history of collaboration and supportive rules of the game are key to the emergence of collaboration. Positive feedback between trust and the collaboration process can institutionalise the collaborative, which helps it survive if conditions change for the worse.
Van de Walle, Steven; Zeibote, Zane; Stacenko, Sergejs; Muravska, Tatjana; Migchelbrink, Koen
2018 Information Polity
doi: 10.3233/IP-170069
This paper analyses citizen motives for not using electronic government services. Using qualitative interviews among users of Citizens’ Service Centers in Latvia, this paper analyses the motives of citizens who do not use electronic government services but rely on non-electronic equivalents or on in-person assistance. It expands the literature on e-commerce and e-government through an explicit focus on non-adoption rather than adoption. Findings show a higher than expected importance of hardware and internet availability, as well as the importance of convenience factors for non-adoption. Furthermore, the research reveals that the well-intentioned supply of non-electronic alternatives may hamper the take-up of e-government. Several recommendations for the further development of electronic government services follow.
Zhao, Fang; Naidu, Suwastika; Chand, Anand; Singh, Gurmeet; Sewak, Aarti; Karan, Maureen
2018 Information Polity
doi: 10.3233/IP-170068
Research demonstrates that social networks have an intrinsic relationship with culture. However, very limited research – theoretical or empirical – has examined how social networks, along with cultural orientations, influence e-government adoption. In this paper we seek to address the gap. Based on social network theory, as well as the culture models of Hofstede (2001) and House et al. (2004), we develop a research model to study the relationships between social networks, cultural orientations and e-government adoption behavior. We then test the model empirically by means of a survey in Fiji where community-based social networks are an integral part of people’s lives. Our results demonstrate in detail how social networks and cultural orientations influence e-government adoption. The theoretical and practical implications of the study are discussed.
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