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Issa, Theodora; Issa, Tomayess B.T.
2020 Journal of Information Communication and Ethics in Society
doi: 10.1108/jices-01-2020-0004
This paper aims to provide a framework that might be used to tackle the multifaceted challenges facing humanity, which are increasing in seriousness and complexity. The Millennium Project had identified such challenges, and over time periods until and including 2050, which pose the question, how would societies cope with these challenges averting any disastrous results? contemplating the suggested ethical principles, and the three central beliefs of “end-based”, “rule-based” and “care-based”. In some cases, individuals might not be blamed to think that “it is only a miracle” that might save humanity.Design/methodology/approachThis paper, through the use of literature review, intends to provide an insight into these challenges, the suggested ethical principles and the three central beliefs, providing brief overview of the concept “miracle” leading to discussion on ethical mindsets, its components and their dimensions.FindingsConcluding with framework for the way forward tackling these challenges.Research limitations/implicationsThe limitation of this paper might lie in the fact that it is only a conceptual paper, but it calls on researchers to conduct further research using the suggested framework.Originality/valueThis might seem to be forward thinking, but it is a call for researchers to conduct more research in this area, and for governments to fund such research, to allow for the establishment of a method to refine the mindsets of individuals around the world to change into “ethical”, and thus, the world becomes better equipped to face and reduce the challenges and threats that are being faced by the world.
Dzogbenuku, Robert Kwame; Amoako, George Kofi; Kumi, Desmond K.
2020 Journal of Information Communication and Ethics in Society
doi: 10.1108/jices-08-2019-0092
This study aims to determine the impact of social media usage on university student’s academic performance in Ghana.Design/methodology/approachA quantitative research method was used for the study. With the aid of a simple random sampling technique, quantitative data were obtained from 373 out of 400 respondents representing 93 per cent of volunteered participants. Data collected was analysed using structural equation modelling to establish the relationship among social media information, social media entertainment, social media innovation, social media knowledge generation and student performance.FindingsThe findings of this study indicate that social media information, social media innovation and social media entertainment all had a significant positive influence on social media knowledge generation, which has wide learning and knowledge management implications. Also, the study indicated that information computer technology knowledge moderates the relationship between social media and student performance.Research limitations/implicationsThe sample taken was mainly cross-sectional in nature rendering the inference of causal relationships between the variables impossible. Future researchers should adopt a longitudinal research design to examine causality. Finally, the study was limited to only university students in Accra, Ghana. Future research can extend to a bigger student population and to other West African and African countries.Practical implicationsThis paper will serve as a profitable source of information for managers and researchers who may embark on future research on social media and academic performance. The findings that social media information, innovation and entertainment can likewise enhance social media knowledge generation can help managers and university teachers to use the vehicle of innovation and entertainment to communicate knowledge.Social implicationsThe findings of this study will help policymakers in education and other industries that engage the youth to realise the important factors that can make them get the best in the social media space.Originality/valueSocial media usage in academic performance is increasingly prevalent. However, little is known about how social media knowledge generation mediates between social media usage and academic performance and, furthermore, whether the information computer technology knowledge level of students moderates the relationship between social media knowledge generation and academic performance of university students in sub-Saharan Africa, particularly Ghana. Theoretically, the findings of this study provide clear research evidence to guide various investigations that can be done on the relationships of the variables under social media usage, knowledge generation and university student performance, which advances the diffusion of new knowledge.
2020 Journal of Information Communication and Ethics in Society
doi: 10.1108/jices-09-2019-0102
This study aims to examine the individuals’ perceived usefulness and ease of use of the government’s electronic services (e-government). It also explores the effect of the social influences, as well as of the facilitating conditions, on the individuals’ intentions to use the government’s digital and mobile services.Design/methodology/approachThe researcher has adapted various measuring items from the unified theory of acceptance and use of technology and from the theory of acceptance model to investigate the participants’ utilitarian motivations to engage with the government’s online services. The analysis involved a two-step, structural equation modeling approach that included a confirmatory factor analysis that verified the constructs’ validity and reliability.FindingsThere was a satisfactory fit for this study’s research model. The findings revealed that there were direct and indirect effects that predicted the individuals’ readiness to use the e-government services. The results suggest that the respondents’ perceived usefulness and ease of use of this digital technology were significant antecedents for their behavioral intention to use it. The strength of these relationships was affected by the moderating variables, including, age, gender and experience. Yet, these demographic variables did not have a significant effect on the link between social influences and behavioral intention.Originality/valueThis study reported that the citizens felt that the e-government systems were useful and easy to use for them. The research participants indicated that they will continue accessing their government’s online services. Therefore, this research implies that the public services should continue improving the facilitating conditions, including the provision of service quality and capability; as well as secure the accessibility to their e-government systems via digital and mobile technologies. In conclusion, this contribution identifies possible research avenues to academia.
Isaías, Pedro; Carvalho, Luisa Cagica; Cassundé Junior, Nildo; Cassundé, Fernanda Roda
2020 Journal of Information Communication and Ethics in Society
doi: 10.1108/jices-09-2019-0107
The purpose of this paper is to propose an e-business assessment framework for organizations that aim to enhance the effectiveness of their online presence and maximize the benefits that result from it. The framework is based on three main pillars derived from the academic literature research: e-marketing strategies, customer relationship management (CRM) strategies and business model strategies.Design/methodology/approachThis paper reviews the literature from e-Marketing, CRM and business model strategies, leading to the generation of an e-Business assessment framework. Second, it takes 19 case studies and analyzes them using ATLAS.ti, through qualitative content analysis, to validate that framework.FindingsPragmatic advice for practitioners derives from research results considering that this framework enables managers to characterize the company in terms of its e-business approach, making it possible to determine the level of depth of competitive online strategies. Lessons for an improved e-business approach can be derived from this paper.Originality/valueThis study proposes a novel e-business framework to assist organizations that want to have an online presence. This framework is comprised of the factors identified in the literature review that contribute to define and scope that online presence. The framework is then validated through the collection of 19 case studies of companies that have this online presence, validating the theoretical findings.
2020 Journal of Information Communication and Ethics in Society
doi: 10.1108/jices-08-2019-0093
The high rate of internet penetration has led to the proliferation of social media (SM) use, even at the workplace, including academia. This research attempts to develop a topology and thereby determine the dominant use motive for faculty’s use of SM.Design/methodology/approachIn this two-part study, a two-stage research design has been adopted for topology development based on the application of Uses and Gratifications Theory. In the second part, the Technology Acceptance Model is applied to discern the dominant motive for SM use in academia.FindingsThe work is able to develop a seven-item topology, conforming to the basic three use motives, namely, hedonic, utilitarian and social. The work shows faculty attach more value to the instrumental utility of SM, while the hedonic function is also significant.Practical implicationsDiscerning dominant motive implies that SM use at the workplace should not be banned, rather effective regulated use will instil the faculty to enhance work outcomes. The conceptualisation of topology for SM use in academia at the workplace can aid in designing an effective organisation policy, and design of an internal SM platform.Originality/valueThe study is unique towards topology development for academic faculty and has many important implications for management and academia, especially towards policy design for SM use at the workplace.
Blakesley, Ian R.; Yallop, Anca C.
2020 Journal of Information Communication and Ethics in Society
doi: 10.1108/jices-04-2019-0046
In addition to data transforming the insurance sector from within, insurance consumers and their behaviour has transformed significantly over the past 20 years from traditional retail to, predominantly, online trading. Data are a fundamental part of how the sector operates, and the use of data in insurance is constantly evolving. This paper aims to explore consumer perceptions about digital privacy and their subsequent motivations to disclose personal data for insurance purposes.Design/methodology/approachThe study uses an exploratory research approach based on in-depth interviews to generate metathemes to provide an understanding of consumer perceptions about digital privacy and data sharing in the insurance sector.FindingsConsumers were extrinsically motivated to disclose data by financial reward and convenience; however, subsequent intrinsic motivations may be an influence on the initial motivations. Consumers perceived transactions as “fair” if they received the expected rewards, retained control of the data, and the data was not unilaterally used to their detriment. Concern for privacy was generally low, provided antecedent conditions were met.Research limitations/implicationsAs the study uses an exploration for discovery approach, the main limitation of this study is its small sample. However, this research aimed to identify metathemes and issues that may be the focus of future research in this area and is, therefore, not proposing to suggest strong conclusions and definitive answers.Originality/valueThis paper presents the first empirical research to examine data privacy issues in the UK insurance context. It contributes to knowledge in the areas of motivation, applied ethics and online consumer behaviour in general.
2020 Journal of Information Communication and Ethics in Society
doi: 10.1108/jices-09-2019-0106
The widespread use of information and communication technologies enables consumers to obtain and share information whenever they feel the urge. With the advent of review websites and forums, companies and business owners may find themselves victims of consumer cyber aggression, which can hurt a company badly. This study aims to explore why consumers would engage in cyber aggression against companies, and to that end, it examines consumers’ ethical orientation and other possible drivers of cyber aggression.Design/methodology/approachTo examine how ethical orientation affects consumers’ intention to engage in cyber aggression, a scenario-based 2 × 2 (deontological: moral/immoral × teleological: good result/bad result) between-subject experimental design is used. Moreover, 26 possible drivers in related literature are identified and included in a questionnaire administered to 226 college students.FindingsThe results show that adult consumers’ deontological and teleological evaluations significantly affect their ethical judgment about engaging in cyber aggression, which further impacts their intention to perpetrate an act of cyber aggression. Moreover, the study identifies six factors contributing to cyber aggression engagement as follows: personal aggressiveness, ease of perpetration, internet negativity, personal gains, helping the company and recreation.Originality/valueCyber aggression is generally viewed as interpersonal violence among adolescents. This study views cyber aggression from a different perspective and it is one of the few studies to look at adult consumers’ motivations to engage in cyber aggression against companies. The findings of this study can help firms understand why their customers attack them online, and understanding that will enable businesses to formulate more effective responses to attacks.
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