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Recent years have seen a growing recognition amongst technology companies that customer support is an important part of their business. The author spoke to a number of operators and customers of help desks of online services, to see how their services are being improved and how the customers are...
This is the eighth article on business and law BSL databases in a continuing series of articles summarising and commenting on new database products. Two companion articles have appeared one covering science, technology and medicine STM in Online & CDROM Review vol. 20, no. 4 and the other...
Bibliographic database on alcohol and drugs abuse, produced in English by the Swedish Council for Information on Alcohol and Other Drugs. Contains over 15 000 references with abstracts to articles, books, reports, conference proceedings and theses, covering 1980 to the present.
At the opening session of the International Federation for Information and Documentation FID 48th Conference held in Graz, Austria in October 1996, President Ritva T. Launo noted that, as FID closed its two year celebration of its hundredth anniversary, Austria was celebrating its thousandth....
It is a commonplace to say that continuing professional development is vital for the modern information professional, to keep pace with the fast changing world of information and to be able to meet and adapt to the new roles and new challenges which are continually emerging.
Java is a useful tool but with drawbacks. Now a company launched at the crest of the Java wave has announced its first products which look like being Java's Next Big Step. Marimba httpwww.marimba.com was founded in February this year by four members of the original Java development team at Sun...
Expanding the Internet domain. Few would have thought that controversy surrounds proposals to enhance the Internet Domain Name System, but apparently it does and the Internet Society has formed an international ad hoc committee IAHC to deal with it.
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