Performance Measurement and Metrics

Judith Broady‐Preston; Tegwen Williams

2004 Performance Measurement and Metrics

doi: 10.1108/14678040410530331

This paper reports the results of a research project undertaken in 2002, examining the degree to which organisations use information to create business value in a sample of law firms in the City of London. A range of small, medium and large firms were surveyed and managers with strategic responsibility for information flow were interviewed. Results indicate that information is perceived as a valuable asset by law firms, although few could offer hard evidence to support such assertions.

John Carlo Bertot

2004 Performance Measurement and Metrics

doi: 10.1108/14678040410530340

The Internet is an integral part of library service that can take many forms – an extension of library collections and resources through licensed and/or digitized content, a gateway service through public access workstations, or as a means through which customers can interact with the library through such services as digital reference. Along with these evolving forms of electronic library services, there is a need to examine our ability to engage in a multi‐faceted assessment of network‐based information services and resources that includes input/output evaluation approaches as well as those grounded in service quality, outcomes, and other frameworks as determined by the data needs of the library. Information professionals, and those relying on information professionals, face a number of challenges in the networked information resources and services environment. Meeting these challenges requires a variety of issues and strategies for libraries to consider, particularly when engaging in evaluation activities.

Niels Ole Pors; Pat Dixon; Heather Robson

2004 Performance Measurement and Metrics

doi: 10.1108/14678040410530359

The paper discusses which factors influence the adoption and use of quality measurement tools in libraries. With very different practices and implementation strategies in different countries, compares the situation in Denmark and the UK. The basis for the comparison is a comprehensive survey of managers in the library sector.

Jill Beard; Jane de Vekey

2004 Performance Measurement and Metrics

doi: 10.1108/14678040410530368

Describes how the British Library Co‐operation and Partnership Programme and a consortium led by Bournemouth University funded a research study to work with public libraries to enhance access to quality‐assured health information for the lay public. The study ran between July 2001 and March 2003. The resulting demonstrator product was Healthinfo4, a unique Web‐based resource developed and designed specifically for the lay public. Focuses on how the internal and external quality assurance and evaluation of the research study was achieved