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Discusses the need for effective business process outsourcing, and starts by identifying core and non‐core activities. Common tasks of outsourcing are identified and each task is examined, in turn, to identify the management competences required. Presents a framework of technical and behavioural...
A major dilemma facing an organization today is the successful migration to new computing technologies. Inherent in this problem is how to develop or acquire information systems (IS) workers to implement the transition. Although prevalent in other fields, the information systems profession has...
Discusses concern for others as one of the unwritten rules of leadership. Defines caring as a quality tool used by successful leaders, to meet the legitmate work related needs of individuals within the organization. Provides guidance, techniques, and examples that can be used to implement a...
Presents a view of the field of career development as a chaotic subject. The concept of “chaos”, from chaos theory, is described and related to the study of career development. A phenomenological perspective, exploring people’s beliefs, is then adopted to explore the underlying “order” that...
Formal management education is a rapidly growing organizational strategy to enhance management development and performance. While many organizations worldwide count on management education as an improvement vehicle they frequently fail to take proactive steps to ensure that the management...
Corporations want productivity and efficiency, while the work force is asking for more time with the family. The ability of management to juggle productivity requirements with employee demands can be difficult and requires creative solutions. The Analytical Central Call Management (CCM) group at...
Since 1991, employers in the USA may be liable for the criminal actions of their employees even if those actions are not job‐related. As a result, costly law suits and settlements are on the rise. The right person in the right job makes economic sense. However, choosing the right person for the...
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