Journal of Systems and Information Technology

Carraher-Wolverton, Colleen; Hirschheim, Rudy

2023 Journal of Systems and Information Technology

doi: 10.1108/jsit-05-2022-0133

The authors’ contribution to the literature involves using expectation disconfirmation theory (EDT) to examine the impact of expectations on outsourcing success. This study hypothesizes that perceptions of outsourcing success are contingent on disconfirmation between clients’ expectations and the perceived performance of fundamental issues related to the outsourcing relationship.Design/methodology/approachTo test the hypothesis, this study surveyed chief information officers, vice presidents and senior information systems managers to determine their perceptions of vendors. This study analyzed the data using structural equation modeling.FindingsThe findings demonstrate that the existing outsourcing success factors are more precisely depicted as multidimensional success factors that predict managerial perceptions of outsourcing success. This study uses a novel perspective to identify the multidimensional nature of the outsourcing success factors that might have remained latent without further analysis.Originality/valueUsing EDT, this study extends the understanding of outsourcing success as not merely composed of unidimensional factors but as a collection of multidimensional outsourcing success factors. This research demonstrates that not only do these success factors predict outsourcing success, but they can also be grouped together to provide a diversified, yet parsimonious view of how expectations relating to certain success factors influence a client’s perception of outsourcing success.

Haverila, Matti; Li, Eric; Twyford, Jenny Carita; McLaughlin, Caitlin

2023 Journal of Systems and Information Technology

doi: 10.1108/jsit-10-2022-0249

The purpose of this paper is to examine how the quality of big data marketing analytics (BDMA) impact the satisfaction, perceived value for money and intentions to reinvest as perceived by marketing managers, i.e. the users of BD.Design/methodology/approachSurvey data was collected with the help of a marketing research company – mainly among Canadian and US marketing professionals with experience in BDMA deployment (N = 236). The structural model was analyzed with partial least squares structural equation modeling.FindingsFindings indicate that the quality of technology has a significant and positive impact on perceived value for money but not on the satisfaction levels of those who use the data (marketing professionals). Furthermore, information quality is significantly and positively related to satisfaction for marketing professionals – but not the perceived value for money. Both perceived value for money and satisfaction are positively linked to intentions to reinvest in big data.Originality/valueThis paper examined separately the significance of the technology and information quality of BDMA in assessing its importance on user satisfaction and perceived value for money and, ultimately, on intentions to reinvest among marketing managers. It is noteworthy that the users of the BD (marketing managers) appear to be much more critical of BD than the data generators (BD analysts).

Alsharari, Nizar Mohammad; Ikem, Fidelis

2023 Journal of Systems and Information Technology

doi: 10.1108/jsit-09-2021-0190

This study aims to explain the mutual interaction between digital accounting systems and information technology in public sector transformation, Jordan Customs.Design/methodology/approachThis paper adopts an interpretive case study approach. This study uses the triangulation method of data collection, including interviews, observations, documents and archival records. It responds to the recent call by Myers and Newman (2007, p. 1) as “The qualitative interview is one of the most important data gathering tools in qualitative research, yet it has remained an unexamined craft in IS research.”FindingsThis paper concludes that the digital accounting systems and information technology are inextricably linked; each leads to the other. The interaction process between digital accounting systems and information technology helps identify and recognize the dynamics that have been manifested between them. The relationships between the information technology and digital accounting dynamics at the inherent organizational and accounting levels are both recursive and have two-way, with the two concepts inextricably interwoven.Research limitations/implicationsThe specificity of location and organization type in the case study impede the generalization of the findings. Digital accounting systems bind organizations to fundamental choices about how their accounting activities should be organized as unquestioned choices. This paper thus has important implications for academics and practitioners on accounting systems and information technology in responding to recent calls to bridge the gap between the extra- and intraorganizational levels of analysis.Originality/valueThe originality of this research is that dealing with digital government development and accounting systems and rules does not limit one to tackling only technical issues. These two pivotal digitalization and accounting reforms can lead to accounting changes and new organizational approaches, thus affecting public organizations’ economic and political lives. To the best of the authors’ knowledge, this paper is one of the few case studies in the information technology and accounting literature to analyze organizations’ digitalization issues when changing their way of doing as influenced by information technology.

Marcinkevicius, Gediminas; Vilkas, Mantas

2023 Journal of Systems and Information Technology

doi: 10.1108/jsit-06-2022-0149

Industry 4.0 brings new opportunities and challenges. This paper aims to focus on understanding how the affordances of digital technologies contribute to the integration of business processes in the context of Industry 4.0.Design/methodology/approachA qualitative case analysis is used to reveal the affordances of digital technologies for the integration of business processes. A manufacturing company, the producer of professional stainless-steel kitchens, which is known for the adoption of digital technologies, was selected for the research. Interviews, archival data and nonparticipant observation are the main data collection methods.FindingsThis study contributes to the general business process management field. Case analysis shows that digital technologies facilitate the integration of business processes, specifically certain affordances, such as accessing and updating, sharing and initiating.Research limitations/implicationsThis study is of a single case and therefore has some limitations. Future research should focus on the analysis of more cases for a better understanding of business process integration in the context of Industry 4.0.Practical implicationsThe results of this research will help business managers better understand the importance of the development and proper adaptation of digital technologies in an organization.Originality/valueThis research has a twofold contribution to the fields of business process management and business process integration. First, the authors reveal how digital technologies facilitate business processes management in the context of Industry 4.0; and second, the authors identify the main mechanisms through which digital technologies contribute to business process integration.

Zhu, Zhangxiang; Yang, Kening

2023 Journal of Systems and Information Technology

doi: 10.1108/jsit-07-2022-0178

Virtual communities are useful sources of travel information for tourists. To better promote the sustainable development of virtual communities and provide theoretical guidance, this study aims to explore how the cognitive load generated by tourists in the information-seeking process facilitates the formation of their continuance intention.Design/methodology/approachBuilt on the cognitive load theory and flow theory, this study investigates the formation mechanism of virtual community users’ continuance intention to seek travel information. A total of 328 valid questionnaires were collected and used for hypothesis testing.FindingsThe results show that perceived usefulness, perceived information consistency and prior experience positively affect continuance intention. Concentration and time distortion have significant effects on continuance intention. Moreover, concentration and time distortion mediate between prior experience and continuance intention.Originality/valueThis study clarifies the formation mechanism of virtual community users’ continuance intention of travel information seeking from a new perspective. The conclusions enrich the research on consumer behavior in the information search field and provide a reference for virtual communities.

Lim, Seng Boon; Kamaruddin, Kamalia Azma

2023 Journal of Systems and Information Technology

doi: 10.1108/jsit-12-2021-0262

Common evaluation tools on e-government websites are available globally and locally to standardise and improve the quality of information and services. However, a commonly ignored aspect is the way to obtain detailed measurements of factors influencing citizen centricity; in other words, how official websites cater to the needs and contributions of citizens at different levels of government. Thus, this paper aims to apply a citizen-centric framework in evaluating the e-government websites of three different levels of authority in Malaysia: federal, state and local.Design/methodology/approachThe adapted citizen-centric checklist for e-government websites (aCCEW) with 40 characteristics across four components – openness (21), transparency (5), participation (10) and responsiveness (4) – was adopted to evaluate case studies of 36 government agency websites in Malaysia. Any conformity between the characteristics was marked using a binary measure, and the citizen-centric value was calculated for each component/characteristic.FindingsThrough website observations, ratings and descriptive comparisons, this study found that the aCCEW is a useful tool, especially for identifying certain critically violated factors. These were deficiencies in e-decision-making, revealing successful initiatives created through open data, revealing fund transfers and expenditure records and the level of social media responsiveness.Research limitations/implicationsThe research contributes theoretically by improvising characteristics in the CCEW to become aCCEW and testing it in multiple levels of government in Malaysia to see its applicability to be adopted in other similar research of e-governments. This could become a new benchmark through the additional research insights it offers into similar perspectives of public values realisation in e-government website design that focuses on more than merely functionality. Attempt to relate the violated factors and strengths of aCCEW website design components to the level of centralisation (power) of federal, state and local governments was also genuine in the e-government research.Practical implicationsRegardless of the many different government systems, federal, state and local governments can benchmark the examples assessed in this study, rethink their power relationships, and further improve their e-platforms to suit the contexts of their users/residents’ needs and contributions.Originality/valueTo the best of the authors’ knowledge, this study contributed to the first Malaysia-based research that identifies and compares factors that contribute to citizen-centric e-government website building at the federal, state and local government levels. The discussion adds value by comparing different systems and levels of e-government websites to their power possession.