journal article
LitStream Collection
Evaluating MIS performance Comparison of three hierarchical evaluation types
Chung, Moonsang; Bae, ZongTae; Lee, Jinjoo
1999 Journal of Systems and Information Technology
doi: 10.1108/13287269980000745
This paper proposes a new hierarchical approach toward MIS evaluation, which emphasizes the evaluation of the strategic aspects of MIS, as well as the evaluations of the activities of MIS functions and the quality of application systems. Based on the previous studies and the preliminary field survey, concepts and contents of three hierarchical evaluation types such as systemoriented, functionoriented and strategyoriented evaluations were presented, and four propositions were drawn. The surveys of 130 Korean firms, conducted in 1991 and 1997 successively, show that majority of firms use systemoriented or functionoriented evaluation type, although the usage rate of strategyoriented type is slightly higher in 1997 than in 1991 and most MIS managers consider the strategyoriented evaluation as the ideal one. It is also found that the firms of higher MIS maturity use the strategyoriented evaluation type, and the firms with strategyoriented evaluation type show a higher MIS performance. Results of this study imply that strategic roles of MIS should be more emphasized and different evaluation types should be used along with MIS maturity. In addition, the design of MIS evaluation framework should be done carefully in the strategic and managerial contexts, because MIS performance can vary with evaluation type. Finally, some limitations of the study and directions for further research were suggested.