1 - 6 of 6 articles
Purpose – This study proposes an integrated collaborative web site among government agencies to enhance customer satisfaction with the service quality of government agencies. Design/methodology/approach – The present authors invited all involved public‐sector agencies to integrate their service...
Purpose – To analyse key drivers of Internet dependency and its impact on willingness to purchase online. Design/methodology/approach – The applicability of the media dependency scale is tested in the Spanish market. The impact of demographics, Internet exposure, online experience and Internet...
Purpose – To examine the effects of consumers' lurking and posting behaviors in virtual consumer communities on specific brand loyalty. Design/methodology/approach – An online survey of a virtual community of Apple computer users was conducted to test a model of involvement, participation,...
Purpose – This paper reports the findings of a major study examining the overlap among results retrieved by three major web search engines. The goal of the research was to: measure the overlap across three major web search engines on the first results page overlap (i.e. share the same results)...
Purpose – The goal of this research is to demonstrate how web‐based applications improve the effectiveness of a very important human resource (HR) function. It proposes a framework of a web‐based training needs assessment system for HR professionals to effectively assess employee needs for...
Purpose – This study aims to test the extent to which current coercive control strategies receive research support in controlling deviant workplace Internet behavior, also called cyberloafing. Consequently, it examines the relationship between cyberloafing and three classic coercive variables:...
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