1 - 7 of 7 articles
A huge upsurge in the growth of e‐mail is expected but there has been relatively little published advice on how to take a corporate view of electronic mail, despite demonstration of its operational benefits and of the consequences of its misuse in economic, human and lately in legal terms. This...
The development of Internet applications for business use is expected to change the way organisations operate, and improve their customer services. However, the potential of the Internet to improve customer satisfaction has not been studied, either in countries with well‐developed electronic...
The number and range of organisations developing a Web site is growing rapidly. Many of these Web sites are developed in‐houseeven though the skills and resources required for developing a successful site may not be available. It is argued that some of the limitations in terms of resources and...
At the Multimedia University, Malaysia, a first‐year undergraduate course in electronic commerce was given the task of evaluating commercial Web sites. The existence of the host was verified when it was added to the sample, and again six months later. The sample was then analysed for correlation...
Examines the use of query reformulation, and particularly the use of relevance feedback by users of the Excite Web search engine. A total of 985 user search sessions from a data set of 18,113 user search sessions containing 51,473 queries were examined. Includes a qualitative and quantitative...
This project developed and implemented a prototype WWW‐based instructional learning system modeled around a metacognitive research and development framework which mapped cognitive variables, to metacognitive learning strategies for those variables, to metadata for the instructional design of the...
Describes a case research study into how knowledge workers adopt telework as an alternative work arrangement. It reports how knowledge workers in two New Zealand organisations organise their workload to take advantage of the information and Internet technology available to them in their work and...
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