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The combination of a global pandemic and an ignited social justice movement created a digital environment in which people turned to social media to navigate a concentric firestorm fueled by both the Black Lives Matter movement and the COVID-19 pandemic. Through interviews with 25 supporters of...
The accumulating literature regarding antecedents of organization-public relationships (OPRs) has been mixed. This study employed a meta-analytic method to synthesize the roles of organizational openness and publics’ engagement behaviors quantitatively and systematically in studies of OPRs. The...
Social identity theory (SIT) suggests that organizations fulfill stakeholders’ psychological needs by meeting their self-definitional needs. Different crises may undermine such psychological fulfillment to varying degrees and lead stakeholders to react differently to the crises. This study...
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