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Social media are invaluable sources of information during organizational crises. Although recent research confirms this fundamental role in crisis communication, this article is aimed at deepening the understanding about the role of the source of information in this socially mediated era by...
Feminist scholarship in public relations thrives. This work, however, tends to focus on practitioners, relies mostly on liberal and radical feminisms, adopts sociological and sometimes psychological models of gender, and remains too White and too first world. To update this impressive body of...
Issue and crisis: These concepts are well-understood, even though various definitions exist. A third concept, incident, is less defined. This article reports a content analysis of articles from two public relations journals (n = 67) and three prominent public relations industry publications (n =...
This study explores the viewpoints of practitioners in socially responsible companies in India about the ethical dilemmas of corporate social responsibility (CSR) communication, especially in the paradoxical context of stakeholders’ high regard for socially responsible companies and low regard...
This is a quantitative content analysis of Fortune 500 companies’ Facebook profiles, wall posts, and wall comments. It confirms that a 3-part typology of message strategies—corporate ability (CA), corporate social responsibility (CSR), and hybrid—exists in corporate online social networking...
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