Journal of Public Relations Research

Ki, Eyun-Jung; Hon, Linda Childers

2007 Journal of Public Relations Research

doi: 10.1080/10627260709336593

Abstract This research tested a model that posits the linkages among perceptions of the organization–public relationships, attitudes, and behavioral intentions toward an organization among members of a key public. Among the 6 relationship indexes proposed by Hon and J. E. Grunig (1999), perceptions of satisfaction and control mutuality were the best predictors of a positive attitude toward the organization. In this study we also found that positive attitude was a precursor to supportive behavioral intentions toward the organization.

Wan, Hua-Hsin; Schell, Robert

2007 Journal of Public Relations Research

doi: 10.1080/10627260709336594

Abstract In this study we examine corporate image by identifying how image congruency might exert an impact on a public's beliefs, attitudes, and behavioral intentions toward an organization in a time of crisis for that organization. An experiment was conducted to test the research questions, and the results of the study revealed that a corporation that presented image congruency with a public's expectations could maintain public approval when there was no crisis. In the event of a crisis, however, image congruency might also protect the company via an indirect route. Given image congruency, a public's behavioral intentions toward the corporation seemed to remain consistent regardless of situational changes.

McCown, Nance

2007 Journal of Public Relations Research

doi: 10.1080/10627260709336595

Abstract Within the context of benefits/outsourcing reviews at a small, Eastern U.S. college, this qualitiative case study examined potential internal activism, employee/organizational leadership communication strategies, and ensuing changes in internal public relations practices/structure. Findings revealed that employees implemented activist strategies in response to perceived communication gaps, prompting organizational leadership to increase solictiation of employee input and commit to ongoing, two-way symmetrical communication; structural changes in internal public relations practices and reporting relationships also resulted. Extending previous activism research findings to internal publics as activists, in this study I suggest that the prodrome of potential employee activism should inform future public relations practice.

Sinaga, Simon T.; Wu, H. Denis

2007 Journal of Public Relations Research

doi: 10.1080/10627260709336596

Abstract The news media are the main channel for public relations practitioners to get messages across to their publics. In recent years, little research was conducted on predicting journalists' use of public relations news material. As the largest Southeast Asian and the world's most populous Muslim nation, Indonesia presents a complex media and public relations environment. This study found fundamental tenets in journalism, however, which remain the most important factors in predicting the use and acceptance of public relations-generated news materials. At the same time, however, business interests have highly significant effect on journalists. Informal relations can also influence their use.