Defending the Mercedes A-Class: Combining and Changing Crisis-Response StrategiesIhlen, Øyvind
2002 Journal of Public Relations Research
doi: 10.1207/S1532754XJPRR1403_2
Mercedes-Benz faced a major public relations problem when the newly launched A-Class overturned during a test drive journalists in Sweden conducted. The reputation of Mercedes's star was at stake as critics accused the German company of producing an unsafe car. This interpretive article uses theories of rhetoric, crisis response, and coherence to analyze the changing strategies employed by Mercedes in response to this crisis. The article advises public relations managers that the characterological coherence of standing one's ground must be weighed against argumentative and material coherence. Characterological coherence might instead be reached by admitting error.
The Influence of Gender Composition in Powerful Positions on Public Relations Practitioners' Gender-Related PerceptionsChoi, Youjin; Hon, Linda Childers
2002 Journal of Public Relations Research
doi: 10.1207/S1532754XJPRR1403_4
This article examines the way women's proportional representation in powerful positions affects practitioners' perceptions of gender differences and evaluation relative to success. This study investigated 2 types of organizations defined by women's proportional representation in powerful positions: male-dominated and gender-integrated. A mail survey was administered among members of the Public Relations Society of America (PRSA). Female respondents perceived larger gender differences and evaluated men more favorably relative to success than male respondents. In particular, female and male respondents in male-dominated organizations were more likely to evaluate men favorably relative to success than practitioners in gender-integrated organizations. Members of the Arthur W. Page Society, who hold executive positions in public relations, also were surveyed to determine whether any difference exists in evaluating their subordinates' performance depending on the gender ratio in powerful positions. Arthur Page respondents in gender-integrated organizations were more likely to evaluate their female subordinates favorably relative to success than those in male-dominated organizations. Results indicate that numerical balancing of women and men affects top communicators' evaluations of female practitioners and decreases income inequity between female and male practitioners. Yet, this study found that a gender balance in powerful positions was not enough to change women's gender-related perceptions. The researchers suggest that in addition to increasing the number of women in power positions, changes in organizational value systems related to gender also must occur before equity for women in public relations is realized.