Journal of Public Relations Research

Cameron, Glen T.; McCollum, Timothy

1993 Journal of Public Relations Research

doi: 10.1207/s1532754xjprr0504_01

A combination of 41 depth interviews and analysis of 453 surveys conducted in two organizations was done to examine the coorientation of organizational definitions and communication efforts. Interpersonal communication was both a product and a facilitator of communication between management and employees. Organizations with meaningful interpersonal communication may achieve a better shared definition of the organization and hence a better communication environment. Public relations practitioners should supplement traditional journalistic methods with interpersonal ones in addressing employee publics.

Major, Ann Marie

1993 Journal of Public Relations Research

doi: 10.1207/s1532754xjprr0504_02

Public relations practitioners will find Grunig's situational communication theory to be a useful tool for identifying environmental publics and their orientations toward specific environmental issues. The research reported here explores the utility of Van Liere and Dunlap's (1981) measure of environmental concern in differentiating situational publics. The data were collected by telephone survey from 1,002 adult respondents. Members of the routine public did not perceive environmental issues to be a problem because they favored economic development over concern for the environment. The fatalistic public reported watching television news about pollution and held a pro-environmental attitude. Problem recognition provided a cognitive measure of environmental awareness and was consistently associated with communication behavior. Level of involvement and environmental concern provided attitudinal measures of the respondent's orientation toward environmental issues; however, these variables were not consistently associated with communication behavior. Public relations objectives designed to increase awareness and knowledge of an organization's environmental position may be far more effective than attitudinal objectives designed to create a more favorable image for the organization in view of the fact that the relationship between cognition and communication is much stronger than that between affect and communication.