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Production and Operations Management Volume Early View: June

Subject Areas: Management of Technology and Innovation
Publisher: Wiley Subscription Services, Inc., A Wiley Company - SAGE
ISSN: 1059-1478
SJR: 120

LitStream

Journal Article

Rationally trust, but emotionally? The roles of cognitive and affective trust in laypeople's acceptance of AI for preventive care operations

Kyung, Nakyung; Kwon, Hyeokkoo Eric

2022 Production and Operations Management

doi:10.1111/poms.13785

Artificial intelligence (AI) is transforming healthcare operations. Nevertheless, particularly in the context of preventive care, little is known about how laypeople perceive and accept AI and change their behavior accordingly. Grounded in a solid theoretical framework of trust, this study...
LitStream

Journal Article

Impact of self‐service technology in designing a service delivery system

Wang, Jie; Ma, Lijun; Xue, Weili; Kuo, Yong‐Hong

2022 Production and Operations Management

doi:10.1111/poms.13797

Self‐service technologies (SSTs) have been widely adopted in industries that require the delivery of physical products by services, in which consumers evaluate a product for both the product value and the service value. A typical service delivery system usually involves sales agents and/or...

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