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Purpose – The purpose of this paper is to examine the relationship between the styles of conflict management and the quality of dyadic exchanges between leader and follower, controlling for age, gender, education, and organizational tenure. Design/methodology/approach – The methodology was...
Purpose – This research aims to examine the link between personality, motives, and the choice of conflict resolution strategy in a service conflict context. Design/methodology/approach – Participants' responses to a service conflict scenario were coded into strategy categories and both...
Purpose – The purpose of this paper is to review research on styles of negotiating and distinguish them from conflict styles and individual difference measures studied in negotiation contexts. Design/methodology/approach – The literature on negotiating styles is reviewed, a model is presented...
Purpose – This study aims to provide a more detailed examination of the way conflict styles vary by organization level and gender. Design/methodology/approach – The authors drew a stratified, random sample from a national database on the Thomas‐Kilmann Conflict Mode Instrument, selecting 200...
Purpose – The purpose of this paper is to provide new insights into conflict styles by examining a new set of antecedents and outcomes. Design/methodology/approach – A theory is outlined and a theoretical model is presented to explain the relationship between a motivational antecedent – goal...
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