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Focuses on the major issues for training and development in an organization: developing an organization culture; the need for focused training; training content; TQM for the training section; training providers; the timing of training and induction programmes. Draws on case study experience from...
As employers have recognized the potential impact of training schemes to increase organizational productivity this had led to an expansion of competence development programmes. Although one could reasonably expect this increase to be accompanied by the introduction of sophisticated training...
Describes a very simple quality project to improve access to information which is important to the company. Despite the simplicity of the project, it affected all staff and therefore had considerable impact, promoting the perception of quality as a fundamental part of all aspects of company life...
Before 1983 there was much criticism of the level of service at British Airways. Describes how British Airways has moved since then to the position of being able to call itself “The World’s Favourite Airline”. This took place by means of four staff programmes, “Putting People First”, “A Day in...
Explores the relationship between staff, empowerment, organizational culture and the process of continuous improvement. Emphasizes the need for active involvement of all staff, management commitment and a management style which embraces the empowerment of staff. Suggests that the use of a staff...
Outlines a new training programme for quality managers, to help them develop consultancy skills. The programme focuses on implementation of a quality plan within an organization.
Examines three market leaders, referred to as RST, XYZ and ABC, and shows their understanding of the quest for quality and the management of employee development. The evidence is that continuous improvement practices are a tribute to the “West” in the face of the Japanese challenge.
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