International Journal of Physical Distribution & Logistics Management

Dawn M. Russell; Anne M. Hoag

2004 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/09600030410526914

Understanding people and how they factor into complex information technology (IT) implementations is critical to reversing the growing trend of costly IT implementation failures. Accordingly, this article presents an approach to dissecting the social and organizational influences impacting peoples’ acceptance of technology designed to improve business performance. This article applies the diffusion of innovation theoretical framework to understand and analyze IT innovation implementation challenges. The diffusion approach is applied to two recent cases of implementations of IT supply chain innovations at two aerospace firms, both with complex, global, inter‐firm supply chains. Results indicate that several social and organizational factors do affect the implementation's success. Those factors include users’ perceptions of the innovation, the firm's culture, the types of communication channels used to diffuse knowledge of the innovation and various leadership factors.

Marianne Jahre; Carl Johan Hatteland

2004 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/09600030410526923

This paper addresses the question of trade‐offs in supply chains by exploring the roles of packaging in distribution networks. Taking a starting point in the logistical role of packaging and the potential trade‐offs with its marketing and environmental roles, the paper illustrates some difficulties with integrated systems. The paper discusses the concept of packaging as an integrated system and presents a case study of a transport package, a roll‐rack, for distribution of fresh milk. The analysis shows that although it fulfils well all its three roles for milk, the roll‐rack's efficiency is decreasing as continuously larger volumes of products for which it was not designed, are distributed through the network. Because it is so integrated in the milk‐chain and adaptations have developed between the roll‐rack and other resources such as vehicles, terminals and display facilities in the stores, it is difficult to use for other products. As similar adaptations have developed within the other package/product chains, it is also difficult to replace other transport packages with the roll‐rack. The paper contributes to the understanding of use and development of logistics resources, trade‐offs between adaptation and adaptability, integration and standardisation.

Johanna Småros; Markus Hellström

2004 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/09600030410526932

The paper presents how a European pick‐and‐mix confectionery company has employed a new forecasting approach – assortment forecasting – to reduce significantly time spent on forecasting by working with an entire assortment at a time instead of producing a forecast for each product individually. The implementation of a less time‐consuming forecasting method has enabled the company to involve its salespeople in forecasting and in this way gain access to their product and market knowledge. The case company's implementation of the new forecasting method is described and its forecasting accuracy and time spent on forecasting before and after the implementation are measured. The results demonstrate a remarkable increase in forecasting efficiency as well as improved communication within the company.

John F. Gaski; Nina M. Ray

2004 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/09600030410526941

Of all the social phenomena that have been investigated in the distribution channel context – including power, conflict, dependence, role performance, and opportunism – one that has escaped attention until now is alienation. Borrowing from traditional behavioral science and consumer behavior, the following monograph defines the concept of distributor alienation and elaborates a method for its measurement. After surviving a validation regimen, the measure is applied within the confines of a test of a theoretical model. The results may provide a preliminary framework for a future structure of channel alienation theory.