journal article
LitStream Collection
Meeting quality and cost imperatives in a global market
Stanley E. Fawcett; Roger J. Calantone; Anthony Roath
2000 International Journal of Physical Distribution & Logistics Management
doi: 10.1108/09600030010340851
The complexity, uncertainty, and diminished control found in global operations hinder the development of world-class competencies. For example, as a firm rationalizes manufacturing, logistical challenges increase. As a result, cost advantages achieved through production sharing are often offset by higher logistics costs. This multi-method explores the cross-functional development of quality and cost competencies in an international production sharing setting. Overall, the study found that information and planning capabilities are vital antecedants to cost and quality competencies. The impact of cost on a firm's performance is direct, while the impact of quality is indirect, through productivity enhancements.