journal article
LitStream Collection
The Evolution to Service Response Logistics
Manrodt, Karl B.; Davis, Frank W.
1992 International Journal of Physical Distribution & Logistics Management
Traces the evolutionary process leading from traditional supplychain logistics. This is accomplished by tracing three foundationalconcepts the total cost concept the systems approach and thecustomer service concept to assess their influence on serviceresponse logistics. Anticipates continued interest in this area asorganizations seek to structure themselves to be responsive to thechanging needs of their individual customers.