International Journal of Physical Distribution & Logistics Management

Barton, Laurence

1992 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000407

South Korea is set to become the next giant of Asia.A strong industrial base, driven workforce and widespread governmentsubsidies have allowed major chaebols conglomerates to makesignificant gains in the global arena, but at some expense. Labourunrest is sporadic but serious, environmental abuses are generatingconsumer outrage, and smaller Korean businesses are concerned aboutconcentrated wealth and power in companies such as Hyundai, Samsung andLuckyGold Star. Discusses the evolution of the Korean economic miracleand offers insight as to potential hurdles in the years ahead if thatmomentum is to be sustained.

Lancioni, Richard

1992 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000408

Motivating workers is an important element in developing a qualityculture in a business firm. This can only be achieved through amacroquality mission statement developed by upper, middle, and lowermanagement and communicated throughout the organization. Discusses thehow to of developing a quality service mission statementand presents the strategy for using it to improve a firms marketposition. Provides examples of a successful mission statement andanalyses their formats.

Gattorna, John L.

1992 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000409

Logistics managers can no longer treat their areas ofresponsibility as discrete functions. They need to perform anintegrating role within their own area and within the overall corporateumbrella. They need to ensure that the responses to market demands areappropriate. Uses the three levels of flow base, wave and surgeas the basis for developing appropriate responses and managementleadership styles. Breaks down the desired culture into nine factors anddescribes how they should relate to each flow pattern.

Mitchelson, Martin

1992 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000410

In capitalintensive industries, the management of the primerevenueearning capital assets is of critical importance. While much hasbeen done to improve some key functions, such as maintenance of theasset, the area of materials management a critical supportservice is frequently ignored. Defines the scope and impact ofmaterials management and sets out the key aspects involved in optimizingperformance. Places emphasis on aligning the objectives ofmaterials with overall corporate goals, and examines anumber of internal and external influences such as people factors,customer and supplier relationships, systems and technology, markettrends and industry developments to enable definition of the rightmaterials strategy.

Ozawa, Yukio; Karasawa, Yutaka; Moriya, Eiichi

1992 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000411

Japan suffers from a serious labour shortage, particularly in thecarrier industry. Analyses the deviation between the demand and supplyof truck drivers through a forecasting model based on multipleregression analysis. Proposes the following solutions establishcooperative terminals on a basis of regional economic blocks designoptimal sites of terminal depots and promote both modal linkage andmodal shift to arrange infrastructure.

Lancioni, Richard; Gattorna, John L.

1992 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000412

Superior customer service is necessary to maintain a competitiveedge in international logistics. In order to develop a comprehensivecustomer service programme, a company must establish service levels forits customers, beginning with order cycle time and including all aspectsof the customer service cycle. Discusses the importance of servicestandards and the areas in customer service where they should bedeveloped. Describes standard variances and stresses the need to developincentives for meeting service standard goals.

Edstein, Gary

1992 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000413

Explains how DHL International is reshaping a highly successfultransport company of today into a service provider of logisticssolutions for tomorrow. Explores the significance of valueaddedservices the term courier is no longer applicablein todays competitive global environment, where speed is the essence.Transport, inventory management and location of warehousing all nowcontribute towards the ultimate in customer service with the emphasis oncosteffectiveness. Transport solutions have now replaced the movementof freight as a mission concept, involving staff training, changes inorganizational structure, joint charter operations, express logisticscentres, all logistics innovations being driven by IT. Sees expressdistribution as the core business of the future.

Shapiro, Jeremy F.

1992 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000414

States that total logistics costs in many companies can be reducedby as much as 10 per cent as a result of integrated planning, which canhave an enormous impact on a companys profitability, especially in acompetitive environment characterized by small profit margins.Integrated logistics planning will see expanded use of optimizationmodels over the next few years in an attempt to minimize total logisticscosts many applications will be standardized, such as distributioncentre DC locations and will lead to less standardized ones, linkingfinancial and logistics decisionmaking features or marketing andlogistics planning for profit maximization.