International Journal of Physical Distribution & Logistics Management

Marr, Norman E.

1990 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000353

The term, customer service, covers all aspectsof the transaction between the supplier and thecustomer, and includes elements of all majorfunctional areas of a company. Customer serviceis detailed and customer priorities are identifiedwith regard to seven types of retail outlets. It isconcluded that the design of the best customerservice package, whether for a particular marketsector, country or product, deserves as much careas the marketing of the product itself.

Jackson, Belinda

1990 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000354

A study of the logistics of container handling ofa large New South Wales, Australia, snackfoodmanufacturer is described with regard to theproduct and its export marketing. The areas oftransport, environmental factors, flexibility andcapacity are analysed, and some recommendationsare given.

Baker, Doug

1990 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000355

Containers are the universally accepted means ofmoving goods from country to country, andincreasingly within the same country. The use ofselfloading semitrailers for handling containersin New Zealand is described. The benefits of theiruse and some of the possible problems in theUnited Kingdom are outlined.

Ritchie, Peter

1990 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000356

McDonalds, the fastfood restaurant chain, is aworldwide organisation. The logistics function ofMcDonalds Family Restaurants in Australia isdetailed, being an adaptation of the tested systemsof the US McDonalds operation to suit thegeography and population patterns of Australia.

Ericsson, Dag

1990 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000357

The management philosophy of Management byHolistics MbH is addressed, where attention ispaid to achieve a balance between four vitalresources human, capital, materials andinformation. The approach focuses on the fact thatthe whole is greater than the sum of the partsand is based on the conviction that everyone inan organisation needs clearcut goals. A modelfor the implementation of this managementapproach is defined with reference to Swedishindustry.

1990 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000358

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb007511. When citing the article, please cite: Don Sutton, (1990) “The Role of the Logistics Manager/Director”, Logistics Information Management, Vol. 3 Iss: 3, pp. 28 - 30.

Gazeley, Brian S.

1990 International Journal of Physical Distribution & Logistics Management

doi: 10.1108/EUM0000000000359

The changes required in the policies oforganisations to cope with the challenges of the1990s are discussed managers not only asmanagers per se but also as entrepreneurs, theincreasing competitive muscle of the Japanese, thereevaluation of strategies, the increase ininternational economic interdependence, therevolution in information technology. Adaptationto change, it is argued, must be readilyimplemented without any qualms, if stakeholdersare to be appeased.