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This paper aims to investigate the conditional indirect effect of innovativeness on performance via supply chain agility (SCA) in the service industry at higher and lower collaborative relationships.Design/methodology/approachThe hypothesised model is operationalised with survey data from 245...
This paper investigates the impact of sustainability information disclosure on consumers' choice of order-to-delivery lead-time in relation to consumers' sustainability concern.Design/methodology/approachBased on two choice experiments with participants from the Netherlands (n = 348) and the...
The purpose is to explore how the configurations resulting from the interplay of last mile logistics practices and firm characteristics are associated with firm performance in an omni-channel context.Design/methodology/approachDrawing on configuration theory (CT), the authors use fuzzy-set...
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