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Select data courtesy of the U.S. National Library of Medicine.

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International Journal of Contemporary Hospitality Management

Subject:
Tourism, Leisure and Hospitality Management
Publisher:
Emerald Group Publishing Limited —
Emerald Publishing
ISSN:
0959-6119
Scimago Journal Rank:
100

2023

Volume 35
Issue 10 (Aug)Issue 9 (Aug)Issue 8 (Jul)Issue 7 (Jun)Issue 6 (May)Issue 5 (Apr)Issue 4 (Mar)Issue 3 (Feb)Issue 2 (Jan)Issue 1 (Jan)

2022

Volume 34
Issue 12 (Nov)Issue 11 (Oct)Issue 10 (Aug)Issue 9 (Aug)Issue 8 (Jul)Issue 7 (Jun)Issue 6 (May)Issue 5 (Apr)Issue 4 (Mar)Issue 3 (Feb)Issue 2 (Jan)Issue 1 (Jan)

2021

Volume 33
Issue 12 (Nov)Issue 11 (Nov)Issue 10 (Oct)Issue 9 (Sep)Issue 7 (Aug)Issue 6 (Aug)Issue 5 (Jul)Issue 4 (May)Issue 3 (Feb)Issue 2 (Mar)Issue 1 (Jan)

2020

Volume 32
Issue 12 (Dec)Issue 11 (Nov)Issue 10 (Oct)Issue 9 (Aug)Issue 8 (Aug)Issue 7 (Jun)Issue 6 (Apr)Issue 5 (May)Issue 4 (May)Issue 3 (Apr)Issue 2 (Feb)Issue 1 (Jan)

2019

Volume 31
Issue 12 (Nov)Issue 11 (Nov)Issue 10 (Nov)Issue 9 (Sep)Issue 8 (Sep)Issue 7 (Sep)Issue 6 (Sep)Issue 5 (Jun)Issue 4 (Apr)Issue 3 (Apr)Issue 2 (Feb)Issue 1 (Jan)

2018

Volume 30
Issue 12 (Nov)Issue 11 (Nov)Issue 10 (Oct)Issue 9 (Oct)Issue 8 (Oct)Issue 7 (Sep)Issue 6 (Jul)Issue 5 (May)Issue 4 (Apr)Issue 3 (Mar)Issue 2 (Feb)Issue 1 (Jan)

2017

Volume 29
Issue 12 (Dec)Issue 11 (Nov)Issue 10 (Oct)Issue 9 (Sep)Issue 8 (Aug)Issue 7 (Jul)Issue 6 (Jun)Issue 5 (May)Issue 3 (Mar)Issue 2 (Feb)Issue 1 (Jan)

2016

Volume 28
Issue 12 (Dec)Issue 11 (Nov)Issue 10 (Oct)Issue 9 (Sep)Issue 8 (Aug)Issue 7 (Jul)Issue 6 (Jun)Issue 5 (May)Issue 4 (Apr)Issue 3 (Mar)Issue 2 (Feb)Issue 1 (Jan)

2015

Volume ahead-of-print
ahead-of-print (Aug)
Volume 27
Issue 8 (Nov)Issue 7 (Oct)Issue 6 (Aug)Issue 5 (Jul)Issue 4 (May)Issue 3 (Apr)Issue 2 (Mar)Issue 1 (Feb)

2014

Volume 26
Issue 8 (Nov)Issue 7 (Oct)Issue 6 (Aug)Issue 5 (Jul)Issue 4 (May)Issue 3 (Apr)Issue 2 (Feb)Issue 1 (Feb)

2013

Volume 25
Issue 7 (Sep)Issue 6 (Aug)Issue 5 (Jul)Issue 4 (May)Issue 3 (Apr)Issue 2 (Mar)Issue 1 (Feb)

2012

Volume 24
Issue 7 (Sep)Issue 6 (Aug)Issue 5 (Jul)Issue 4 (May)Issue 3 (Apr)Issue 2 (Mar)Issue 1 (Feb)

2011

Volume 23
Issue 7 (Oct)Issue 6 (Aug)Issue 5 (Jul)Issue 4 (May)Issue 3 (Apr)Issue 2 (Mar)Issue 1 (Feb)

2010

Volume 22
Issue 7 (Oct)Issue 6 (Aug)Issue 5 (Jul)Issue 4 (Jun)Issue 3 (Apr)Issue 2 (Mar)Issue 1 (Feb)

2009

Volume 21
Issue 7 (Oct)Issue 6 (Aug)Issue 5 (Jul)Issue 4 (May)Issue 3 (Apr)Issue 2 (Mar)Issue 1 (Feb)

2008

Volume 20
Issue 7 (Oct)Issue 6 (Sep)Issue 5 (Jul)Issue 4 (May)Issue 3 (Apr)Issue 2 (Mar)Issue 1 (Feb)

2007

Volume 19
Issue 7 (Oct)Issue 6 (Aug)Issue 5 (Jul)Issue 4 (Jun)Issue 3 (Apr)Issue 2 (Mar)Issue 1 (Feb)

2006

Volume 18
Issue 7 (Dec)Issue 6 (Oct)Issue 5 (Aug)Issue 4 (Jun)Issue 3 (Apr)Issue 2 (Feb)Issue 1 (Jan)

2005

Volume 17
Issue 7 (Dec)Issue 6 (Oct)Issue 5 (Aug)Issue 4 (Jun)Issue 3 (May)Issue 2 (Mar)Issue 1 (Jan)

2004

Volume 16
Issue 7 (Dec)Issue 6 (Oct)Issue 5 (Aug)Issue 4 (Jun)Issue 3 (May)Issue 2 (Mar)Issue 1 (Jan)

2003

Volume 15
Issue 7 (Dec)Issue 6 (Nov)Issue 5 (Sep)Issue 4 (Jul)Issue 3 (Jun)Issue 2 (Apr)Issue 1 (Feb)

2002

Volume 14
Issue 7 (Dec)Issue 6 (Nov)Issue 5 (Sep)Issue 4 (Jul)Issue 3 (Jun)Issue 2 (Apr)Issue 1 (Feb)

2001

Volume 13
Issue 7 (Dec)Issue 6 (Nov)Issue 5 (Sep)Issue 4 (Jul)Issue 3 (Jun)Issue 2 (Apr)Issue 1 (Feb)

2000

Volume 12
Issue 7 (Dec)Issue 6 (Nov)Issue 5 (Sep)Issue 4 (Jul)Issue 3 (Jun)Issue 2 (Apr)Issue 1 (Feb)

1999

Volume 11
Issue 7 (Dec)Issue 6 (Nov)Issue 5 (Sep)Issue 4 (Jul)Issue 2/3 (Apr)Issue 1 (Feb)

1998

Volume 10
Issue 7 (Dec)Issue 6 (Nov)Issue 5 (Sep)Issue 4 (Jul)Issue 3 (Jun)Issue 2 (Apr)Issue 1 (Feb)

1997

Volume 9
Issue 7 (Dec)Issue 5/6 (Sep)Issue 4 (Jul)Issue 3 (Jun)Issue 2 (Apr)Issue 1 (Feb)

1996

Volume 8
Issue 7 (Dec)Issue 6 (Nov)Issue 5 (Sep)Issue 4 (Jul)Issue 3 (Jun)Issue 2 (Apr)Issue 1 (Feb)

1995

Volume 7
Issue 7 (Dec)Issue 6 (Nov)Issue 5 (Sep)Issue 4 (Jul)Issue 2/3 (Apr)Issue 1 (Feb)

1994

Volume 6
Issue 6 (Dec)Issue 5 (Oct)Issue 4 (Aug)Issue 3 (Jun)Issue 1/2 (Feb)

1993

Volume 5
Issue 5 (May)Issue 4 (Apr)Issue 3 (Mar)Issue 2 (Feb)Issue 1 (Jan)

1992

Volume 4
Issue 4 (Apr)Issue 3 (Mar)Issue 2 (Feb)Issue 1 (Jan)

1991

Volume 3
Issue 4 (Apr)Issue 3 (Mar)Issue 2 (Feb)Issue 1 (Jan)

1990

Volume 2
Issue 4 (Apr)Issue 3 (Mar)Issue 2 (Feb)Issue 1 (Jan)

1989

Volume 1
Issue 2 (Feb)Issue 1 (Jan)

0001

Volume 28
Issue 9 (Jan)
journal article
LitStream Collection
The influence of organisational structure on entrepreneurial orientation and expansion performance

Levent Altinay; Mehmet Altinay

2004 International Journal of Contemporary Hospitality Management

doi: 10.1108/09596110410550770

This paper fills a gap in the research undertaken into the influence of organisational structure on entrepreneurial orientation and expansion performance. The expansion decision‐making process of an international hotel group was investigated. In‐depth interviews, observations and document analysis were used as the data collection techniques. Findings suggest that the concern about protecting and developing internationally recognised brands profitably caused the organisation to be remarkably centralised. A centralised decision‐making structure, however, not only slowed down the decision‐making process and limited international expansion, but also resulted in frustration and de‐motivation among the market‐based organisational members who were responsible for international expansion. The paper therefore concludes that organisations whose growth performance is highly dependent on having market‐based organisational members in diverse host country environments need to structure differently and bring about a new way of thinking to the management.
journal article
LitStream Collection
Dealing with complaints in services

Patrick McCole

2004 International Journal of Contemporary Hospitality Management

doi: 10.1108/09596110410550789

Proposes a refined conceptual framework for understanding the holistic process of service failure and service recovery for managers from a customer's point of view. The framework focuses on three main dimensions that are of particular relevance for service recovery research. The main dimensions are: awareness, process quality, and intent. The framework provides a holistic understanding of the antecedents and consequences of customer (dis) satisfaction in service failure and presents implications for management. It also presents an agenda for future research in this area.
journal article
LitStream Collection
The relevance of profiling travel activities for improving destination marketing strategies

Rob Law; Catherine Cheung; Ada Lo

2004 International Journal of Contemporary Hospitality Management

doi: 10.1108/09596110410550798

Recent economic progress has led to most Hong Kong residents having a high disposable income, and hence the high propensity to travel. Although there are many published articles studying the inbound tourism industry in Hong Kong, the examination of Hong Kong's recent outbound tourism industry has largely been overlooked by tourism researchers. This paper examines Hong Kong travellers’ perceptions of the importance of travel activities. Using a descriptive statistical approach, experimental results indicate that Hong Kong travellers perceived visiting friends/relatives and dining as the most important activities, whereas outdoor sports was perceived as the least important activity. Also discusses the destination marketing issues, and suggests that destinations should concentrate their efforts on the right marketing strategies.
journal article
LitStream Collection
Whole brain leadership development for hospitality managers

Dana V. Tesone

2004 International Journal of Contemporary Hospitality Management

doi: 10.1108/09596110410550806

This article posits a model to describe a learning process that may be applied to the development of leadership practices of hospitality managers who are current practitioners in hotels, resorts and other hospitality establishments. The premise of the model is found in the academic disciplines of science and philosophy as they relate to leadership and learning theories. The article concludes with a suggested seven‐step method that may be used to enhance leadership development among workers in hospitality enterprises.
journal article
LitStream Collection
Accession to the World Trade Organization: challenges for China's travel service industry

Hanqin Qiu Zhang

2004 International Journal of Contemporary Hospitality Management

doi: 10.1108/09596110410550815

China's travel agent industry started becoming a service industry after China opened its doors to the outside world in 1978. During the process of economic reform and marketization, the industry has become much more mature than 25 years ago. With China's accession to World Tourism Organization, the travel service industry will open its market for competition between foreign travel agents and the ones in China. Through studying and investigating the developing history and the current operating condition of the travel agents, this paper analyzes opportunities and challenges facing China's travel agents upon China's accession to the World Trade Organization.
journal article
LitStream Collection
Perceived quality and price: their impact on the satisfaction of restaurant customers

Marta Pedraja Iglesias; M. Jesus Yagüe Guillén

2004 International Journal of Contemporary Hospitality Management

doi: 10.1108/09596110410550824

The intensely competitive environment existing in the restaurant sector makes it vital that firms achieve customer satisfaction in order to survive in the long term. Obtaining customer satisfaction means that customers repeat the experienced service and that they become an effective and efficient communication resource, at no cost to the firm. Prominent among the antecedents that determine the level of customer satisfaction are perceived quality and total perceived price. The research carried out shows that perceived quality has a direct and positive impact on the level of customer satisfaction, while, contrary to what was expected, total perceived price does not influence that satisfaction.
journal article
LitStream Collection
Evaluating service quality in a UK hotel chain: a case study

Jiju Antony; Frenie Jiju Antony; Sid Ghosh

2004 International Journal of Contemporary Hospitality Management

doi: 10.1108/09596110410550833

Service quality is a growing concern for many service firms in the UK. Today service firms are paying more attention than ever to the needs and expectations of the customers by consistently improving the quality of service provided to their customers. This paper briefly explores the relation between service quality and business performance followed by an assessment of service quality as a framework. The case study focuses on a hotel group in UK, where service quality was measured at six different locations. The findings from the research unveiled that there were significant variations for service quality between the six hotels.
journal article
LitStream Collection
Customer satisfaction and waiting staff

J.D. Pratten

2004 International Journal of Contemporary Hospitality Management

doi: 10.1108/09596110410550842

This study seeks to investigate the service expected by customers and the ways in which waiting staff can help to satisfy such expectations. Their backgrounds and ambitions are investigated, together with the skills and expertise that they are expected to possess. This is compared to the training offered, which suggests a skills gap worthy of further study. Based on the limited evidence offered, some recommendations are offered about the role of the waiter and waitress in the process of food enjoyment.
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