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Purpose – The purpose of this paper is to examine students' perceptions of managerial mistakes and why (and why not) managers admit mistakes. Design/methodology/approach – This paper provides a reflective account of how students' perceive management mistakes and deal with admitting “ mea culpa ”...
Purpose – The purpose of this paper is to provide a general understanding of retail format choice among consumer electronics shoppers in the US market. Design/methodology/approach – US consumer electronics shoppers ( n =252) were surveyed via telephone. Linear regression was used to evaluate the...
Purpose – The purpose of this paper is to examine the role of “initial” store image in a new store. Existing research affords limited explanation of how shopper trust in store is formed prior to store visits and regarding the impact of “initial” store image on shopper trust and patronage...
Purpose – The purpose of this paper is to identify, and explore the importance of, ethical and socially responsible (ESR) factors in Australian consumers' choices of grocery products and stores. Design/methodology/approach – Following an earlier study in the UK, an initial qualitative...
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