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The Disability Discrimination Act 1995 introduced a range of staged measures designed to end discrimination facing people with disabilities, including statutory rights in the areas of employment. Accounting for some 10 per cent of all jobs the UK, the retail sector is a major employer and, as...
This article looks at the retail industry's obligation to provide late opening hours, seven days a week and, in some instances, 24/7. Assesses the affects on employees’ working patterns, childcare issues and whether these obligations have a positive or negative effect on the business. Concludes...
There has been much research carried out into the topic of labour turnover over many years. Staff who are satisfied are more likely to stay working for a business. Research has also shown that there can be many reasons for dissatisfaction, and that they will vary in different situations. One of...
This paper reports findings from a small scale study exploring the role gender plays in the interactions between customers and front‐line staff in DIY retailing. Drawing on materials gathered through observations, informal discussions with staff and focus groups, this study suggests that...
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