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Purpose – The purpose of this paper is to reveal factors that impact information governance within the mobile technology implementation in organizations in the dual‐use context. Design/methodology/approach – Case study methodology was used and 15 semi‐structured interviews were conducted with...
Purpose – Various levels of government offer citizens different channels and services using information technology (IT). Within e‐government different types of “e‐services” are used. The communications are made through a user interface consisting of an e‐service application. E‐services are used...
Purpose – The purpose of this paper is to provide an approach to viewing the “wicked” problem of electronic records management (ERM), using the Cynefin framework, a sense‐making tool. It re‐conceptualises the ERM challenge by understanding the nature of the people issues. This supports decision...
Purpose – The purpose of this paper is twofold. First, it explains the current records management practices for Canadian criminal records. Second, it details the larger social and cultural implications of those practices, toward considering the role records management plays in long‐term...
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