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ISO 9000 certification is a necessary entry ticket for an organisation for selling its products abroad in new markets. The costs involved in establishing a quality system and having it certified can be substantial, but all the respondents found the investment in the certification to be paying...
The phased implementation of the UK Freedom of Information (FoI) Act means that higher education will be one of the last parts of the public sector to be affected by the legislation. In an environment where records management (RM) is not a generally recognised function, the implications of...
Records managers often complain that records management is undervalued, suffers from the influence of irrelevant traditional concepts, and is therefore theoretically flawed. The findings of several surveys attest to this situation, but do not explain the many reasons that contribute to the lack...
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