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Describes the principles and values on which the North Ayrshire & Arran NHS Trust was established. Presents the reasons for choosing a culture focused on quality together with the clinical and service developments generated by continuous improvement.
Analyses the proposition in this title by reference to experience and reflective consideration, both of the motivation of organizations which are embracing the TQM philosophy and of the essential requirement to understand and interpret social and industrial contexts.
Outlines the essential steps in establishing risk management as an effective process in any organization and relates to management claims, complaints and adverse incidents. Discusses the way to elicit and use information from patients and staff. Emphasizes the need to learn from all those...
Describes the use of multidisciplinary project teams in audit planning, process and outcome. Discusses the motivation and need for reward in personal/professional settings and patient satisfaction surveys in the contractual arena into which they have been drawn.
The Mary Marlborough Disability Service, a specialist NHS unit providing non‐acute support which enables people with physical disabilities to lead independent lives, established an inter‐disciplinary team which addresses any problem of relevance to an individual which might affect their daily...
A review of practice in a mental health day hospital led to a multidisciplinary quality group being established. Outlines changes implemented leading to service improvements and increases in patient and staff satisfaction.
Outlines four interconnecting factors which are essential to motivating staff: an understanding of the “psychology of excellence in teams”; establishing cross‐functional quality improvement teams; understanding and reviewing processes of care and service; and the use of data display.
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