1 - 7 of 7 articles
While there are many studies on the relationship between service quality and productivity/efficiency (prodeff), between service quality and image and between services and positioning, so far, no work in the literature has examined the triangular relationship between quality, prodeff and...
This paper highlights the procedures and results of using a non-parametric test to verify the statistical significance of the organisational performance improvement after the implementation of an integrated management system. The methodology has been proved to be effective for analysing...
This paper focuses on the legacy which the quality gurus have left to managers seeking to embark on, and sustain, a corporate quality initiative. The paper demonstrates that the legacy consists of prescriptions which are not the subject of consensus and which fail to provide the holism demanded...
This paper reviews prior research to consider whether there are differences in human resource management terms between auditors and other categories of professional staff within accounting and audit firms, for example those working in taxation or management consultancy. The review reveals...
Questions the simplistic cynical line on consulting as "consultobabble" sold to passive and vulnerable managers. Consultants do engage in impression management but their narrative comes from a complex interdependent client-consultant relationship where both parties define and feed each other's...
Inevitably the adoption of any new technology brings about change but e-commerce is significantly different in that it completely shifts global business into a fast-paced electronic environment. The old notions of management are totally ineffective and a new style, focused on "leadership", is...
With the increase in competition in the hospitality sector, manpower has become an increasingly important factor. The labour-intensive aspect of the tourism sector has put pressure on all entrepreneurs to act according to the needs and expectations of internal customers (personnel) and external...
Read and print from thousands of top scholarly journals.
Continue with Facebook
Sign up with Google
Log in with Microsoft
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Sign Up Log In
To subscribe to email alerts, please log in first, or sign up for a DeepDyve account if you don’t already have one.
To get new article updates from a journal on your personalized homepage, please log in first, or sign up for a DeepDyve account if you don’t already have one.