1 - 6 of 6 articles
Purpose – This paper aims to develop a balanced scorecard for measuring the comparative efficiency of Korean luxury hotels and then set the benchmark of performance standards for Korean luxury hotels in the increasingly competitive hotel industry. It also aims to identify the root causes of...
Purpose – The variety of possible quality management (QM) and continuous improvement (CI) initiatives and their various possible permutations can make it difficult for a company to choose the best approach for their requirements. This paper aims to address the selection issue by presenting a...
Purpose – The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's (EFQM's) Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays...
Purpose – The purpose of the paper is to present an integrated methodology for identifying effective economic incentives to enhance quality performance by mango producers in Costa Rica. Design/methodology/approach – The study analyses the relationship between intrinsic product quality attributes...
Purpose – The purpose of this paper is to investigate a new sampling methodology previously proposed for systems with a known lifetime distribution: the Predetermined Sampling Intervals (PSI) method. Design/methodology/approach – The methodology is defined on basis of system hazard cumulative...
Purpose – The purpose of the paper is to show that modern markets are characterized by rapidly changing environments and numerous external forces. Under these conditions, product lifetimes are rapidly reducing. Therefore, products require optimum inspection policies to maintain high quality and...
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