Management Research News

Hisrich, Robert D.

1996 Management Research News

doi: 10.1108/eb028483

Market reforms have resulted in dramatic changes in the Russian business climate. Since 1991, when nearly all small shops were owned by the state, nearly 70,000, or onehalf of these shops, have been transferred into public hands. Similarly, about 3,500 medium and large firms have been privatised with the goal being to privatise onethird of this size firms by the end of 1995. In addition to this massive transfer of ownership, foreign investment has surged with currently over 18,000 operating joint ventures having an investment value of over 10 billion Kvint, 1994.

Morris, J. Andrew; Feldman, Daniel C.

1996 Management Research News

doi: 10.1108/eb028484

Over the last ten years, increasing attention has been given to employees' displays of emotions to customers during service transactions and particularly to how organisations try to control these emotional displays Adelmann, 1989 Ashforth & Humphrey, 1993 Hochschild, 1983 Rafaeli & Sutton, 1987, 1989 Wharton & Erickson, 1993. The act of expressing organisationallydesired emotions during service interactions has been labelled emotional labour Ashforth & Humphrey, 1993 Hochschild, 1983. The issue in emotional labour research which has received the most focus has been emotional dissonance, that is, the state of discomfort generated in employees when they have to express emotions which they do not genuinely feel Middleton, 1989. In large part, this attention to emotional dissonance has been based on the potential negative consequences that emotional dissonance can have for workers psychological well being Hochschild, 1983 Erickson, 1991 Rafaeli & Sutton, 1987 Wharton, 1993. This study seeks to extend previous empirical research on when emotional dissonance is most likely to result in these negative consequences and, especially, the importance of role internalisation as a mediating variable in the emotional dissonancepsychological wellbeing relationship.

Dawson Bogert, James; Smith, Faye

1996 Management Research News

doi: 10.1108/eb028485

In a review of America's capital investment system, Michael Porter concluded that the most critical determinant of competitive advantage is sustained investment in physical as well as intangible assets, things like employee skills and supplier relationships 1992 65. Why supplier relationships This study measures firm returns associated with one form of interfirm investmentstock blockholdingsand tests how investing firm returns are affected by alternative measures of firm size.

Morales, Raul G.; Kleiner, Brian H.

1996 Management Research News

doi: 10.1108/eb028486

Over the last decades, our global outlook has changed rapidly in many ways. What used to be no longer is the fall of the Berlin wall, the disintegration of the U.S.S.R., and the emergence of common trade markets are just a few examples of big changes that are affecting our every day life. One big change in particular has turned our whole business community upside down the globalisation of world markets.

Sheehan, Brian

1996 Management Research News

doi: 10.1108/eb028487

In recent years the Thai economy has performed extremely well. The growth rate in 1987 was almost 7, the highest of the Asian countries at that time, and in 1988, 1989 and 1990, the growth rates in G.D.P. were even more spectacular, 10.9, 13.2 and 10 respectively, or an 11.7 average over the three years, making Thailand the fastest growing economy in the world over this period.

Seiler, Michael J.

1996 Management Research News

doi: 10.1108/eb028488

Arditti 1973 was the first article to discuss the weighted average cost of capital WACC. Since then, numerous papers have fine tuned the exact definition and interpretation of the WACC and how it can be used in capital budgeting as a cutoff rate Ang 1973, Babcock 1985, BenHorin 1979, and Miles and Ezzell 1980. To date, however, no article has quantified the magnitude and frequency of capital budgeting errors. The purpose of the article is to show the significance and frequency of errors that will occur when the WACC is even slightly miscalculated.