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Seeks to explore aspects of the total customer experience in libraries, initially through three simple case studies, and subsequently by identifying some of the factors that might influence the customer experience. Proposes a methodology using walk‐through audits for monitoring total customer...
Discusses the general usefulness of reserve collections in academic libraries and considers the place of the reserve collection in the University of the West Indies′ library. Describes the method of operation of this collection, and considers changes in its operation, relating both to library...
Discusses the provision of library services and the use of information technology in developed countries. The situation of library services and information technology in developing countries is then contrasted with that in the developed countries. Discusses and identifies reasons for the gaps...
Intellectual access to recorded information has been a major preoccupation of librarians and various methods have been used to evaluate library programmes. Statistical methods have been used recently in library evaluation and management. Managing the physical availability of books can contribute...
Reports on a comparative study carried out at the University of Sheffield to compare the performance of some manual and online sources in the retrieval of records in the subject of technology. Compares the performance of two related manual indexes with those of three related online databases....
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