Journal of Documentation

Ghosh, Shiv Shakti; Chatterjee, Sunil Kumar

2022 Journal of Documentation

doi: 10.1108/jd-12-2020-0220

This study demonstrates the synthesis of a knowledge organization framework from tourist reviews and an ontological model with its implementation in graph database, which is based on this framework. The aim is to influence place-making outcomes at tourist destinations.Design/methodology/approachThe faceted classification approach has been used for generating and validating the framework based on online reviews about urban tourism parks. The framework was used to develop an ontology using Protégé ontology editor that was implemented using GraphDB.FindingsThree fundamental facet categories, namely Component, Aspect and Outcome, each consisting of several sub-facets, were synthesized from the analyses of the reviews. Besides helping in constructing the ontology, the analysis also helped in calculating an importance-score for the reviews that helped in ranked information retrieval.Research limitations/implicationsThe analyses of the reviews were done manually and may carry human bias. But it is robust as it is based on a canonical faceted methodology.Practical implicationsIt is envisaged that this study will help tourist destination planners in decision-making by easing the utilization of tourist generated reviews by the knowledge management systems they use. Opinions of tourists will be induced in destination planning thereby helping in the production of quality “places.”Originality/valueThe presented faceted framework aims to specifically aid knowledge organization pertaining to online reviews related to tourist destinations. The focus is on organizing knowledge to facilitate tourism development for better place-making outcomes, which is an important area of research though it has little contributions.

Zhao, Dangzhi; Strotmann, Andreas

2022 Journal of Documentation

doi: 10.1108/jd-02-2021-0039

Wikipedia has the lofty goal of compiling all human knowledge. The purpose of the present study is to map the structure of the Traditional Chinese Medicine (TCM) knowledge domain on Wikipedia, to identify patterns of knowledge representation on Wikipedia and to test the applicability of author bibliographic coupling analysis, an effective method for mapping knowledge domains represented in published scholarly documents, for Wikipedia data.Design/methodology/approachWe adapted and followed the well-established procedures and techniques for author bibliographic coupling analysis (ABCA). Instead of bibliographic data from a citation database, we used all articles on TCM downloaded from the English version of Wikipedia as our dataset. An author bibliographic coupling network was calculated and then factor analyzed using SPSS. Factor analysis results were visualized. Factors were labeled upon manual examination of articles that authors who load primarily in each factor have significantly contributed references to. Clear factors were interpreted as topics.FindingsSeven TCM topic areas are represented on Wikipedia, among which Acupuncture-related practices, Falun Gong and Herbal Medicine attracted the most significant contributors to TCM. Acupuncture and Qi Gong have the most connections to the TCM knowledge domain and also serve as bridges for other topics to connect to the domain. Herbal medicine is weakly linked to and non-herbal medicine is isolated from the rest of the TCM knowledge domain. It appears that specific topics are represented well on Wikipedia but their conceptual connections are not. ABCA is effective for mapping knowledge domains on Wikipedia but document-based bibliographic coupling analysis is not.Originality/valueGiven the prominent position of Wikipedia for both information users and for researchers on knowledge organization and information retrieval, it is important to study how well knowledge is represented and structured on Wikipedia. Such studies appear largely missing although studies from different perspectives both about Wikipedia and using Wikipedia as data are abundant. Author bibliographic coupling analysis is effective for mapping knowledge domains represented in published scholarly documents but has never been applied to mapping knowledge domains represented on Wikipedia.

Salaz, A.M.; Mizrachi, Diane

2022 Journal of Documentation

doi: 10.1108/jd-01-2021-0016

This conceptual paper relates disparate evidence on the factors influencing reading format choice and preference, whether print or digital, in order to inform educational practice and scholarship.Design/methodology/approachThe authors propose a reading event analysis model (REAM) to help guide practitioners and scholars through a consideration of relevant factors, as evidenced by empirical research, to predicting whether print or digital formats will best support the reading and/or learning objectives of a reader in a given reading event in the current technological era.FindingsThe evidence synthesized and communicated by the REAM model reflects complex interactions between reader characteristics, task characteristics and text characteristics that influence the effects and outcomes of reading in print or digital format.Research limitations/implicationsThis model serves to guide scholars in the design of future empirical studies that account for critical performance variables related to reading comprehension and user preference.Practical implicationsIn examining the effects of reading format on learning and the relationship of learning to overall reader format preferences, this model will help educators, educational administrators, industry practitioners, technologists and interface developers transfer current findings to practice, make decisions and determine developmental priorities to meet the needs of readers and learners across a variety of contexts and support the pursuit of equity in education.Originality/valueThis model is necessary and contributes important original synthesis and to an area of scholarship that in recent years has yielded results that at times appear contradictory. The model provides possible resolutions to these apparent contradictions in a construct that lends translational value for practice.

Cho, Hyerim; Pham, Minh T.N.; Leonard, Katherine N.; Urban, Alex C.

2022 Journal of Documentation

doi: 10.1108/jd-10-2020-0172

With ready access to search engines and social media platforms, the way people find image information has evolved and diversified in the past two decades. The purpose of this paper is to provide an overview of the literature on image information needs and behaviors.Design/methodology/approachFollowing an eight-step procedure for conducting systematic literature reviews, the paper presents an analysis of peer-reviewed work on image information needs and behaviors, with publications ranging from the years 1997 to 2019.FindingsApplication of the inclusion criteria led to 69 peer-reviewed works. These works were synthesized according to the following categories: research methods, users targeted, image types, identified needs, search behaviors and search obstacles. The reviewed studies show that people seek and use images for multiple reasons, including entertainment, illustration, aesthetic appreciation, knowledge construction, engagement, inspiration and social interactions. The reviewed studies also report that common strategies for image searches include keyword searches with short queries, browsing, specialization and reformulation. Observed trends suggest common deployment of query analysis, survey questionnaires and undergraduate participant pools to research image information needs and behavior.Originality/valueAt this point, after more than two decades of image information needs research, a holistic systematic review of the literature was long overdue. The way users find image information has evolved and diversified due to technological developments in image retrieval. By synthesizing this burgeoning field into specific foci, this systematic literature review provides a foundation for future empirical investigation. With this foundation set, the paper then pinpoints key research gaps to investigate, particularly the influence of user expertise, a need for more diverse population samples, a dearth of qualitative data, new search features and information and visual literacies instruction.

Andersen, Jack

2022 Journal of Documentation

doi: 10.1108/jd-01-2021-0023

The purpose of this article is to develop a contemporary understanding of genre as digital social action. Particular emphasis will be on archiving, tagging, and searching as social actions afforded by digital media as a function of their materiality.Design/methodology/approachThe approach is critical analysis and discussion.FindingsIt is shown through an examination and a concrete example of how the genre is understood as digital social action, how the materiality of digital media affords particular communicative actions.Originality/valueThe article contributes with an understanding of the genre as digital social action consisting of two communicating parts: users’ actions and materiality.

Roszkowski, Marcin; Włodarczyk, Bartłomiej

2022 Journal of Documentation

doi: 10.1108/jd-01-2021-0006

The paper aims to present the development of conceptualization of coronavirus disease 2019 (COVID-19) based on associations with other articles on English edition of Wikipedia. The main goal of the paper is to study the social organization of knowledge about COVID-19 within the Wikipedia community of practice.Design/methodology/approachThe methodological approach taken in this study was based on the application of Moscovici's theory of social representations to Wikipedia's knowledge organization system (KOS). Internal links in the Wikipedia article about COVID-19 were considered anchors in its social representations. Each link in the introductory part of the article was considered an indicator of the semantic relationship between COVID-19 and other concepts from Wikipedia's knowledge base. The subject of this study was links extracted from all revisions of the COVID-19 article between February and September 2020. Qualitative and quantitative analyses were performed on these conceptual structures using both synchronic and diachronic approaches.FindingsIt was found that the evolution of anchors in the Wikipedia article on COVID-19 was in line with the mechanism of symbolic coping related to infectious disease. It went through stages of divergence, convergence and normalization. It shows that this mechanism governs the social organization of knowledge related to COVID-19 on Wikipedia.Originality/valueNo studies have been devoted to the image of COVID-19 as presented by the evolution of links in Wikipedia and its implications for knowledge organization (KO).

Matysek, Anna; Tomaszczyk, Jacek

2022 Journal of Documentation

doi: 10.1108/jd-01-2021-0019

The quest to discover optimal conditions or amounts has been carried out in many scientific disciplines and practical fields. In astrophysics, biology, medicine, psychology and education, the quest has resulted in finding the right amount of something, a desirable middle between extremes, a balance between conditions or the optimal state of a system. The results are referred to as the Goldilocks principle, which is based on the idea of being “just right”. The aim of our study was to find out if there are any measures in information search that could be identified as Goldilocks ranges.Design/methodology/approachWe conducted a user experiment in which 68 participants carried out a time-unlimited, topical search task involving finding relevant websites on the basis of which the participants were supposed to prepare a presentation on a given topic. We examined aspects of their search behavior.FindingsWe found that information search Goldilocks ranges can be identified for a length of a search session, number of relevant results, number of queries submitted and number of search engine results pages (SERPs) visited. This preliminary study has resulted in indicating the following dominant ranges: Number of relevant documents found: 5–8; Time spent searching: 21–35 min; Number of queries submitted: 3–7; Number of SERPs viewed: 1–3.Originality/valueTill now, no one has studied Goldilocks ranges in information retrieval. The Goldilocks ranges have some practical implications for improving the effectiveness of web searching.

Van der Veer Martens, Betsy

2022 Journal of Documentation

doi: 10.1108/jd-01-2021-0003

The purpose of this research is to investigate the language of “weeding” (library deselection) within public library collection development policies in order to examine whether such policies and practices can be usefully connected to library and information science (LIS) theory, specifically to “Deweyan pragmatic adaptation” as suggested by Buschman (2017) in the pages of this journal.Design/methodology/approachThis is a policy analysis of collection deselection policies from the 50 public libraries serving US state capitals, using Bacchi’s policy problem representation technique.Findings“Weeding” as described by these public library collection deselection policies is clearly pragmatic and oriented to increasing circulation to patrons, but the “Deweyan pragmatic adaptation” as reflected by many of those reviewed might better be defined as the pragmatism of Melvil Dewey rather than that of John Dewey.Research limitations/implicationsAlthough this work reviewed policies from a very small sample of US public libraries, collection, selection and deselection language as shown in the policies studied appear to be consistent with neoliberal priorities and values in terms of prioritizing “circulation” and “customers,” which may have additional implications for the current transition from print to electronic materials in public librariesOriginality/valueJohn Dewey’s political philosophy and Carol Bacchi’s policy problem representation technique have not been widely used in policy analysis by LIS researchers, and this paper offers a number of suggestions for similar public library policy investigations.

Sbaffi, Laura; Hargreaves, Sarah

2022 Journal of Documentation

doi: 10.1108/jd-01-2021-0014

This paper provides new insights on trust formation during information-seeking processes of informal caregivers of people with dementia and identifies the sources of information deemed as trustworthy by caregivers.Design/methodology/approachThe study adopts a phenomenological qualitative approach in the form of in-depth, semi-structured interviews with a sample of 20 informal caregivers.FindingsCaregivers trust sources that are perceived as authoritative and particularly value the information and advice provided by other caregivers. Trust in information can be divided into subjective and objective, but both are important precursors to the actual use of the information. The information available to caregivers is sufficient in quantity but inadequate in terms of ease of use, clarity and usefulness. Often, some key information needs remain unsatisfied due to the lack of timeliness, relevance and personalisation of the information.Practical implicationsThis paper provides recommendations for information and healthcare providers on how to improve communication and information relevance for informal caregivers of people with dementia.Originality/valueThis paper contributes to a more comprehensive perspective on caregivers’ information trust formation processes, which takes into account both the characteristics of the information and caregivers’ individual factors.

Hodges, James A.

2022 Journal of Documentation

doi: 10.1108/jd-02-2021-0040

This paper aims to introduce new criteria for evaluating authenticity in digital preservation, particularly in cases related to unreleased software projects and preservation work that occurs in non-institutional settings.Design/methodology/approachInterpretive visual and formal analysis of image files is performed on three overlapping preservation efforts to understand the ways that self-appointed preservationists reframe content in varied settings. The unreleased mid-1990s console game Sonic X-Treme is used as a case study because assets from the development process have been widely preserved among former developers and enthusiasts alike.FindingsThe findings indicate that non-professional preservationists transcode original production files into a variety of formats, ranging from lossy compressed images to contemporary three-dimensional (3D) modeling files. Materials are presented in settings that range from colorful webpages mimicking the appearance of commercial software to browsable file systems. These results show that non-institutional preservation practices embody notions of authenticity that diverge significantly from those of professional archivists.Research limitations/implicationsThe study is limited by its focus on a single case study, but helps to facilitate ongoing research concerning preservation of unreleased projects insofar as it surveys the current status of existing projects.Originality/valueExisting studies within preservation literature have established the need for increased attention paid to unfinished digital works. This study introduces new data and interpretative findings that outline such preservation efforts as they already occur in non-institutional settings.

Allard, Danielle

2022 Journal of Documentation

doi: 10.1108/jd-02-2021-0024

The purpose of this paper is to identify and map the shifting relationship between the settlement process and the information practices of newcomers from the Philippines as they migrate and settle in Canada.Design/methodology/approachThis research employs two semi-structured in-depth interviews, each with 14 newcomers from the Philippines to Canada. Participants were selected because they had migrated to Winnipeg through the Manitoba Provincial Nominee Program within 1–4 years of the date of interview.FindingsEight settlement information tables are identified that demonstrate participants' migration experiences, including participants' thoughts and feelings related to migration and settlement, their information questions and needs, the information resources they consult and the activities in which they engage.Originality/valueThis paper argues that this phased model approach documents the shifting relationship between settlement processes and migrants' information needs, activities, resources and practices. Articulating study findings using this phased model approach can support information institutions, such as the settlement sector and libraries, to provide support to newcomer groups in a timely and targeted manner.

Jia, Romy Menghao; Du, Jia Tina; Zhao, Yuxiang Chris

2022 Journal of Documentation

doi: 10.1108/jd-03-2021-0069

Lesbian, gay, bisexual, transgender and queer/questioning (LGBTQ+) individuals' health information seeking is an important topic across multiple disciplines and areas. The aim of this systematic review is to create a holistic view of sexual and gender minority individuals' health information seeking reported in multidisciplinary studies, with regard to the types of health information LGBTQ+ individuals sought and information sources they used, as well as the factors influencing their health information seeking behavior.Design/methodology/approachThe review is based on the literature search in 10 major academic databases. A set of inclusion and exclusion criteria was applied to identify studies that provide evidence on LGBTQ+ individuals' health information seeking behavior. The studies were first screened by title and abstract to determine whether they met the inclusion criteria. The full texts of each relevant study were obtained to confirm whether the exclusion criteria were met. The reference lists of the included studies were manually scanned. The relevant information was then extracted from selected articles and analyzed using thematic content analysis.FindingsA seed set of 3,122 articles published between 1997 and 2020 was evaluated, and 46 total articles were considered for further analysis. The review results show that two major categories of health information sought by LGBTQ+ individuals were sexual and nonsexual, which were further classified into 17 specific types. In terms of health information sources, researchers have reported that online resources, interpersonal sources and traditional media were frequently used. Moreover, 25 factors affecting LGBTQ+ individuals' health information seeking were identified from the literature.Originality/valueThrough evidence-based understanding, this review preliminarily bridged the knowledge gap in understanding the status quo of studies on LGBTQ+ individuals' health information seeking and proposed the potential research directions that information science researchers could contribute to this important area.

Davidson, Andrew; Reid, Peter H.

2022 Journal of Documentation

doi: 10.1108/jd-09-2020-0157

The aim of the research was to create a site which could host an archive of moving image associated with the town of Fraserburgh in Scotland, but could also include other digital artefacts to support and enhance the narratives contained within the films. Elements of digital storytelling were utilised, and a purposely designed section, “behind the film”, was included within the site which saw stories presented and supported with the use of archive newspaper clippings, photography and a series of reflective audio clips recorded for the research.Design/methodology/approach“Fraserburgh on Film” is an online platform created for the purpose of collating digital heritage film from the communities situated in the corner of North East Scotland. The research adopted an ethnographic approach working within the community, with James Taylor and other contributors to collect and curate moving images associated with the town. Archival research then supplemented these films. A digital platform was then constructed, tested and launched as the archival repository for the materials collected.FindingsThe research highlights the importance of having a close association with the community in question and provides details about the creation of the platform and framing it in the context of a vehicle for digital storytelling and participatory heritage. The article demonstrates how archive film should be gathered, edited and remastered for long-term preservation and access. Practical aspects such as video hosting, searchability, metadata are explored as are subsequent methods of dissemination and engagement.Practical implicationsThe research highlights a number of practical decisions which must be made when considering similar projects. These include gaining access to the moving images in the first place but also significant infrastructural issues around the creation, organisation and dissemination of an online digital repository. These lessons are transferable to other small community-based cultural and heritage organisations.Social implicationsThe archive has been very positively received in the community as an important repository for preserving community heritage and identity. High levels of public engagement have been demonstrated since its launch, which has led to new material being discovered. The archive has a wider cultural legacy across the North East of Scotland because of both the nature of the films and the widespread use of the Doric dialect.Originality/valueThe originality lies in the distinctive amount of moving image (and oral history) collected by local historian, James Taylor and his willingness to allow his materials to be edited and repurposed to ensure their long-term survival. The lessons learnt in this project are transferable to other locations in terms of both collecting material, the creation of the hosting platform and in crowdsourcing background information. The crucial importance of working with community partners in digital heritage work is reinforced. The research affords practical illustrations of steps to be taken and factors to be considered. It demonstrates how a well-crafted digital heritage product can genuinely engage with the community.

Savolainen, Reijo

2022 Journal of Documentation

doi: 10.1108/jd-09-2020-0149

To specify the nature of experiential information by examining how such information is articulated and shared in online discussion.Design/methodology/approachExperiential information is approached by identifying two constitutive aspects: (1) sensory information that an individual obtains from noticeable events lived through by means of human senses such as sight and touch and (2) cognitive–affective information that is indicative of how the individual interprets such events by means of cognitive operations like comparison and evaluation, as well as appraises the affective valence of such events. To examine the nature of experiential information, an empirical study was made by analysing how people articulate sensory and cognitive–affective information in online discussion about the COVID-19 epidemic. To this end, a sample of 1773 messages posted to the online forum hosted by the Canadian Broadcasting Company was scrutinized by means of descriptive statistics and qualitative content analysis.FindingsExperiential information was mainly articulated in the depiction of visual observations of lived-through events, as well as in their comparison and evaluation. Experiential information was often articulated in conjunction with information of other types, most notably topic-related opinions, neutral descriptions of COVID-19 related issues and suggestions offered to fellow participants.Research limitations/implicationsAs the study concentrated on the sharing of experiential information about the COVID-19 epidemic in an online discussion forum, the findings cannot be extended to concern the exchange of experiential information in other contexts.Originality/valueThe study is among the first to characterize empirically the nature of experiential information by examining the articulations of online discussants.

Liu, Yaxi; Qin, Chunxiu; Ma, Xubu; Liang, Huigang

2022 Journal of Documentation

doi: 10.1108/jd-02-2021-0029

Serendipitous information discovery has become a unique and important approach to discovering and obtaining information, which has aroused a growing interest for serendipity in human information behavior. Despite numerous publications, few have systematically provided an overview of current state of serendipity research. Consequently, researchers and practitioners are less able to make effective use of existing achievements, which limits them from making advancements in this domain. Against this backdrop, we performed a systematic literature review to explore the world of serendipity and to recapitulate the current states of different research topics.Design/methodology/approachGuided by a prior designed review protocol, this paper conducted both automatic and manual search for available studies published from January 1990 to December 2020 on seven databases. A total of 207 serendipity studies closely related to human information behavior form the literature pool.FindingsWe provide an overview of distinct aspects of serendipity, that is research topics, potential benefits, related concepts, theoretical models, contextual factors and data collection methods. Based on these findings, this review reveals limitations and gaps in the current serendipity research and proposes an agenda for future research directions.Originality/valueBy analyzing current serendipity research, developing a knowledge framework and providing a research agenda, this review is of significance for researchers who want to find new research questions or re-align current work, for beginners who need to quickly understand serendipity, and for practitioners who seek to cultivate serendipity in information environments.

Kosciejew, Marc Richard Hugh

2022 Journal of Documentation

doi: 10.1108/jd-04-2021-0079

Introducing immunity or vaccine passports is one non-pharmaceutical intervention that governments are considering to exempt immune, vaccinated or otherwise risk-free individuals from lockdowns and other public health restrictions during the coronavirus pandemic. The primary objective of these documents would be to begin reopening societies, restarting economies and returning to a pre-pandemic normalcy. This article aims to present the start of a conceptual documentary analysis of (proposed and existing) COVID-19 immunity passports in order to more fully center their documentary status within research, considerations and conversations about their potential roles, impacts and implications.Design/methodology/approachInspired by Paula A. Treichler's argument for the importance of theoretical thought for untangling the socio-cultural phenomena of epidemics, and drawing upon interdisciplinary theories of documentation, identity and public health, combined with recent news coverage of the coronavirus pandemic, this article provides a contemporary overview and conceptual analysis of emerging documentary regimes of COVID-19 immunity verification involving immunity or vaccine passports.FindingsThree major interconnected objectives could be fulfilled by immunity passports. First, they would establish and materialize an official identity of COVID-19 immune for people possessing the formal document. Second, they would serve as material evidence establishing and verifying individuals' immunity, vaccination or risk-free status from the coronavirus that would, in term, determine and regulate their movements and other privileges. Third, they would create tangible links between individuals and governments' official or recognized identity category of COVID-19 immune. Immunity passports would, therefore, help enable and enforce governmental authority and power by situating individuals within documentary regimes of COVID-19 immunity verification.Research limitations/implicationsIn the expanding interdisciplinary literature on COVID-19 immunity passports, sometimes also called certificates, licenses, or passes, there appears to be only minimal reference to their documentary instantiations, whether physical, digital, and/or hybrid documents. As yet, there is not any specific documentary approach to or analysis of immunity passports as kinds of documentation. A documentary approach helps to illuminate and emphasize the materiality of and ontological considerations concerning the coronavirus pandemic and its associated kinds of immunity or vaccination.Social implicationsBy beginning an exploration of what makes immunity passports thinkable as a public health response to the coronavirus pandemic, this article illuminates these health and identity documents' material implications for, and effects on, individuals and societies. This article, therefore, helps shed light on what immunity passports reveal about the complicated and contested intersections of identity, documentation, public health and socio-political control and discipline.Originality/valueThis article contributes the start of a documentary analysis of (proposed and existing) COVID-19 immunity passports in order to more fully center their documentary status within research and conversations about them.

MacFarlane, Andrew; Missaoui, Sondess; Makri, Stephann; Gutierrez Lopez, Marisela

2022 Journal of Documentation

doi: 10.1108/jd-10-2020-0177

Belkin and Robertson (1976a) reflected on the ethical implications of theoretical research in information science and warned that there was potential for abuse of knowledge gained by undertaking such research and applying it to information systems. In particular, they identified the domains of advertising and political propaganda that posed particular problems. The purpose of this literature review is to revisit these ideas in the light of recent events in global information systems that demonstrate that their fears were justified.Design/methodology/approachThe authors revisit the theory in information science that Belkin and Robertson used to build their argument, together with the discussion on ethics that resulted from this work in the late 1970s and early 1980s. The authors then review recent literature in the field of information systems, specifically information retrieval, social media and recommendation systems that highlight the problems identified by Belkin and Robertson.FindingsInformation science theories have been used in conjunction with empirical evidence gathered from user interactions that have been detrimental to both individuals and society. It is argued in the paper that the information science and systems communities should find ways to return control to the user wherever possible, and the ways to achieve this are considered.Research limitations/implicationsThe ethical issues identified require a multidisciplinary approach with research in information science, computer science, information systems, business, sociology, psychology, journalism, government and politics, etc. required. This is too large a scope to deal with in a literature review, and we focus only on the design and implementation of information systems (Zimmer, 2008a) through an information science and information systems perspective.Practical implicationsThe authors argue that information systems such as search technologies, social media applications and recommendation systems should be designed with the recipient of the information in mind (Paisley and Parker, 1965), not the sender of that information.Social implicationsInformation systems designed ethically and with users in mind will go some way to addressing the ill effects typified by the problems for individuals and society evident in global information systems.Originality/valueThe authors synthesize the evidence from the literature to provide potential technological solutions to the ethical issues identified, with a set of recommendations to information systems designers and implementers.