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Is customer satisfaction a relevant metric for financial analysts?
Paul-Valentin, Ngobo; Jean-François, Casta; Olivier, Ramond
Follow Journal of the Academy of Marketing Science , Volume 40 (3) Springer Journals – May 1, 2012
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29 pages
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- Title
- Is customer satisfaction a relevant metric for financial analysts?
- Author(s)
- Paul-Valentin, Ngobo; Jean-François, Casta; Olivier, Ramond
- Journal
- Follow Journal of the Academy of Marketing Science , Volume 40 (3) Springer Journals – May 1, 2012
- Publisher
- Springer US
- Copyright
- Copyright © 2012 by Academy of Marketing Science
- Subject
- Economics / Management Science; Business/Management Science, general; Social Sciences, general; Marketing
- ISSN
- 0092-0703
- eISSN
- 1552-7824
- D.O.I.
- 10.1007/s11747-010-0242-1
- Publisher site
- Get PDF