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Communication and Conflict Management Training for Clinical Bioethics Committees

Communication and Conflict Management Training for Clinical Bioethics Committees DOI 10.1007/s10730-009-9116-7 © Springer 2009 Lauren M. Edelstein Evan G. DeRenzo Elizabeth Waetzig Craig Zelizer Nneka O. Mokwunye Introduction In January 2009, the Joint Commission on Accreditation of Healthcare Organizations' standards regarding conflict management went into effect. These new standards mandate that hospital leadership develop both skills and processes for handling conflicts amongst the leadership in order to permit the early identification of conflict within the organization, and improve the capacity to manage and resolve the conflict once it is known. The Joint Commission describes these new standards as directly related to the goal of protecting patient safety and quality of care (Joint Commission, 2008, pp. 6-7). As many bioethics consultations appear as manifestations of conflict, the leaders and participants in bioethics committees are in a unique place with respect to carrying out this new Joint Commission mandate for conflict management. An individual trained in conflict management will be capable of identifying points of disagreement, shaping the procedure for managing the conflict by defining and tailoring the process for intervening, and utilizing deliberate communication techniques that can foster openness, understanding, and (possibly) resolution (Conrad, Franklin, Rothschild, & _ Lauren M. Edelstein, M.A., Johns Hopkins Medicine's Howard County General http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png HEC Forum Springer Journals

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