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Information Technology in Hotel Management:A Framework for Evaluating the Sustainability of IT-Dependent Competitive Advantage

Cornell Hospitality Quarterly , Volume 49 (3): 282 – Aug 1, 2008

Details

Publisher
Sage Publications
Copyright
Copyright © 2008 by SAGE Publications
ISSN
1938-9655
eISSN
1938-9655
D.O.I.
10.1177/1938965508320722
Publisher site
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Information Technology in Hotel Management:A Framework for Evaluating the Sustainability of IT-Dependent Competitive Advantage

Abstract

Information technology can provide hospitality firms with a sustained competitive advantage, provided the technology complements operations. Based on interdisciplinary research findings with regard to the sustainability of IT-enabled competitive advantage, this article provides a framework that can help both hospitality scholars and managers formally analyze existing and proposed IT-dependent strategic initiatives. The chief element in achieving a competitive advantage is to identify the drivers of response lag, which is the time it takes for competitors to imitate an IT initiative—if they are able to do so. The drivers can be grouped into one of the following four barriers to erosion of competitive advantage: (1) IT-resources barrier, (2) complementary-resources barrier, (3) IT-project barrier, and (4) preemption barrier.
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