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Cooperative Goals in the Chinese Work Environment: A Hong Kong Case Study

Asia Pacific Business Review , Volume 14 (4): 513-533 – Oct 1, 2008

Details

Publisher
Routledge
Copyright
© 2008 Informa plc
Subject
Chinese cultural values
ISSN
1360-2381
D.O.I.
10.1080/13602380701628860
Publisher site
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Cooperative Goals in the Chinese Work Environment: A Hong Kong Case Study

Abstract

This research seeks to develop an understanding of how cooperative teamwork among Chinese employees impacts upon the customer perception of service in the Hong Kong ship-repair industry. The research model was based on the 'Theory of Cooperation and Competition', a western-derived theory. The model used included the Chinese values of power distance, collectivism and conformity. The results suggested the need to explore alternative processes that Chinese people may engage in in managing their conflict. We question whether the 'goals' or 'ends' based approach to the operation of teams inherent in the Theory of Cooperation and Competition, is valid in the Chinese context where 'process' and 'relationship' are pivotal.
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