Access the full text.
Sign up today, get DeepDyve free for 14 days.
Allen Schaefer, S. Illum, Thomas Margavio (1995)
The relative importance of hotel attributes to motorcoach tour operatorsJournal of Hospitality & Leisure Marketing, 3
R. Lewis (1984)
Isolating Differences in Hotel AttributesCornell Hotel and Restaurant Administration Quarterly, 25
E. Cadotte, Normand Turgeon (1988)
Key Factors in Guest SatisfactionCornell Hotel and Restaurant Administration Quarterly, 28
F. Saleh, C. Ryan (1992)
Client perceptions of hotels: A multi-attribute approachTourism Management, 13
A. Kuzel (1992)
Sampling in qualitative inquiry.
E. Carmines, R. Zeller (1979)
Reliability and Validity Assessment
P. Weaver, Heung-Chul Oh (1993)
Do American Business Travellers Have Different Hotel Service RequirementsInternational Journal of Contemporary Hospitality Management, 5
R. Callan (1998)
Attributional Analysis of Customers' Hotel Selection Criteria by U.K. Grading Scheme CategoriesJournal of Travel Research, 36
T. Lockyer (2000)
A New Zealand Investigation into the Factors Influencing Consumers' Selection of Business Hotel Accommodation, 7
S. Dolnicar, Thomas Otter (2003)
Which Hotel attributes Matter? A review of previous and a framework for future research
J. Kitzinger, R. Barbour (1999)
Introduction: The Challenge and Promise of Focus Groups
R.J. Callan
An appraisement of UK business travelers' perceptions of important hotel attributes
T. Lockyer (2002)
Business guests’ accommodation selection: the view from both sidesInternational Journal of Contemporary Hospitality Management, 14
F. Saleh, C. Ryan
Client perceptions of hotels
Purpose – To investigate the factors that influence the selection of hotel accommodation by guests. Much of the previous research into this topic used a variety of closed and open question surveys. Design/methodology/approach – This research was conducted using four focus groups utilizing a modified nominal group approach. It was found that the use of focus group discussion greatly assisted in producing depth of insight into the research question. TextSmart™, a content analysis software tool, was used for the analysis of the focus group data, which allowed for a visual “Spacial Map” analysis of the discussion. Findings – The focus group discussion identified four main areas that influence the selection of hotel accommodation, those of: location, price, facilities and cleanliness. There was a much higher awareness of the importance of these factors and how different circumstances influence the selection than anticipated from previous research. Research limitations/implications – Although there are clearly limitations in relation to the number and size of the focus groups, and that the research was only conducted in New Zealand, it does begin to move current research into a new direction. Practical implications – This research further explains guest selection, identifying trigger points which indicate areas where practitioners may apply strategic decision making, so that resources can be best utilized. Originality/value – The use of focus groups to further develop current understanding of the factors influencing the selection of guest accommodation.
International Journal of Contemporary Hospitality Management – Emerald Publishing
Published: Oct 1, 2005
Keywords: Hotels; Customer requirements; New Zealand; Customer surveys
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.