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Offshore outsourcing of customer services – boon or bane?

Journal of Services Marketing , Volume 26 (5): 13 – Jul 27, 2012

Details

Publisher
Emerald Group Publishing Limited
Copyright
Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.
ISSN
0887-6045
D.O.I.
10.1108/08876041211245272
Publisher site
See Article on Publisher Site
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