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IT infrastructure refresh planning for enterprises: a business process perspective

IT infrastructure refresh planning for enterprises: a business process perspective Purpose – This paper aims to research literature to describe the business processes used when planning IT infrastructure refreshes. Design/methodology/approach – The paper uses analytical hierarchical process (AHP) and pairwise comparisons to model and quantify the decision process for IT infrastructure refreshes. Findings – The research found that most companies keep their refresh processes private and very little academic research is available on this topic. While supportability, manageability, compatibility, cost, and scalability are important factors to large organizations, performance and availability of the systems are important for smaller organizations. Originality/value – AHP was not ever used to evaluate the refresh planning. The paper demonstrates that it would be a very useful tool. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

IT infrastructure refresh planning for enterprises: a business process perspective

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References (22)

Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1463-7154
DOI
10.1108/14637151111136397
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to research literature to describe the business processes used when planning IT infrastructure refreshes. Design/methodology/approach – The paper uses analytical hierarchical process (AHP) and pairwise comparisons to model and quantify the decision process for IT infrastructure refreshes. Findings – The research found that most companies keep their refresh processes private and very little academic research is available on this topic. While supportability, manageability, compatibility, cost, and scalability are important factors to large organizations, performance and availability of the systems are important for smaller organizations. Originality/value – AHP was not ever used to evaluate the refresh planning. The paper demonstrates that it would be a very useful tool.

Journal

Business Process Management JournalEmerald Publishing

Published: Jun 7, 2011

Keywords: Business process re‐engineering; Information technology; Analytical hierarchy process

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