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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 1998 MCB UP Ltd. All rights reserved.
- ISSN
- 1352-7592
- DOI
- 10.1108/13527599810245243
- Publisher site
- See Article on Publisher Site
Abstract
Reviews an initiative within a loss adjuster’s operation to create a high performance team. Focuses on the role of the manager in influencing team behaviour and changing the prevailing team culture. Asserts that the system in which the team works has a major influence on performance and demonstrates how management in this case organisation was encouraged to review its work system. Reports on how adjustments made by management to the work system impacted positively on the performance of the team and how changes in the manager’s behaviour led to team members taking greater responsibility for departmental tasks and goals.
Journal
Team Performance Management – Emerald Publishing
Published: Nov 1, 1998
Keywords: Corporate culture; Systems design; Team building; Work organization