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Creating competitive advantage via customer service: the RAC case study

Managing Service Quality , Volume 5 (4): 4 – Aug 1, 1995

Details

Publisher
MCB UP Ltd
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0960-4529
D.O.I.
10.1108/09604529510796449
Publisher site
See Article on Publisher Site
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