Construction of key model for
knowledge management system
using AHP-QFD for
semiconductor industry in Taiwan
S.C. Chen
Department of Industrial Engineering & Management,
National Chin-Yi Institute of Technology, Taiping, Taiwan, Republic of China
C.C. Yang and W.T. Lin
Department of Industrial Engineering, Chung-Yuan Christian University,
Taiping, Taiwan, Republic of China
T.M. Yeh
Department of Health Care Administration, Diwan University,
Taiping, Taiwan, Republic of China, and
Y.S. Lin
Department of Industrial Engineering & Management,
National Chin-Yi Institute of Technology, Taiping, Taiwan, Republic of China
Abstract
Purpose – The purpose of this paper is to describe the construction of a key model for knowledge
management (KM) systems using AHP-QFD for the semiconductor industry in Taiwan.
Design/methodology/approach – The performance evaluation matrix was modified to set up a
standard performance matrix for system introduction. The importance weights of models related to
KM via the analytic hierarchy process (AHP) and after consulting experts’ opinions. The method of
quality function deployment (QFD) was integrated for the system models of a KM system and
correlation weights of key objectives to be improved.
Findings – Seven key objectives need to be improved. Correlations between the key objectives to be
improved and the KM system models are located via QFD for eight critically important models to
be improved.
Research limitations/implications – In this study, the questionnaires were e-mailed to
respondents sampled from the list of the Taiwan Semiconductor Industry Association (TSIA).
Practical implications – Actual cases are investigated and a KM system prototype is
established in this research to provide reference for the semiconductor industry when introducing
a KM system.
Originality/value – Companies can evaluate the performance of system introduction rapidly and
regulate their investments in resources efficiently using the measurement, analysis and improvement
methods provided here so that the performance of introducing the KM system will be increased
effectively at the lowest cost.
Keywords Knowledge management, Analytical hierarchy process, Quality function deployment,
Semiconductors, Taiwan
Paper type Research paper
The current issue and full text archive of this journal is available at
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JMTM
18,5
576
Received March 2006
Revised August 2006
Accepted October 2006
Journal of Manufacturing Technology
Management
Vol. 18 No. 5, 2007
pp. 576-598
q Emerald Group Publishing Limited
1741-038X
DOI 10.1108/17410380710752671