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A Framework for the Introduction of a Process of Quality Improvement in Retail Organizations

A Framework for the Introduction of a Process of Quality Improvement in Retail Organizations Describes a framework which can be used by retail organizations in planning the introduction of a process of continuous quality improvement. The framework consists of four sections – organizing, systems and techniques, measurement and feedback, and changing the culture. Outlines the key features of these sections. Also outlines a five‐stage process by which the framework can be used by the executive management of any retail organization. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Retail & Distribution Management Emerald Publishing

A Framework for the Introduction of a Process of Quality Improvement in Retail Organizations

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References (6)

Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0959-0552
DOI
10.1108/09590559410074886
Publisher site
See Article on Publisher Site

Abstract

Describes a framework which can be used by retail organizations in planning the introduction of a process of continuous quality improvement. The framework consists of four sections – organizing, systems and techniques, measurement and feedback, and changing the culture. Outlines the key features of these sections. Also outlines a five‐stage process by which the framework can be used by the executive management of any retail organization.

Journal

International Journal of Retail & Distribution Management – Emerald Publishing

Published: Dec 1, 1994

Keywords: Management; Organizations; Retailing; TQM

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