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This study aims to understand customer care and satisfaction towards the quality of hotel service and explore whether there is a service gap between customer expectation and the actual quality ...
This study explores the impact of the antecedents (i.e., service quality , image, trust, perceived value and customer satisfaction) on customer loyalty in the hotel sector. A total of 361 valid ...
satisfaction. This finding further suggests that towards enhancing service quality and brand equity on food quality satisfaction and brand loyalty, managers should understand the important distinctions between ...
, the consumers’ ecological attitude in making decision, the awareness and green goods and services acceptability are greatly influenced. Though the consumer with knowledge of green hotel understand that lodging ...
with the progress of the railways. This article brings fresh understanding to the emergence of this particular form of railway hotel —which formed the frontispiece of the station—a typology that would become ...
, single use products, packaging, transportation services , food and drink services , energy consumption and labor issues all contribute to a hotel’s environmental and social impacts [3]. Environmentally ...
1. Introduction Branding has proved to be the best trend abounding the hotel industry worldwide [1–3]. In contrast to product brands, due to discomfort, segregation, and diversity of services [4 ...
, sustainable development has become an important goal in hotel management. With the rapid growth of the modern hospitality industry, the consumption of products and services by customers has increased ...
of consumers on one side also increases the value of the service for the other side. The service provided by Booking.com is free of charge until a reservation is made on the platform. In that case, the hotel ...
for service providers, such as hotels and restaurants. Many businesses incentivize, by quite literally wining and dining, online reviewing experts, to get them to write high- quality reviews for the business ...
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