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customer quitting by 5%, it raises profits by 2-8% (Khan & Rizwan, 2014). Previous studies gave much attention to factors of customer loyalty such as product quality and customer satisfaction but none have ...
that service quality positively influences satisfaction, brand image, and brand loyalty in the fashion industry [30, 31]. However, little attention has been paid to how customer fulfillment affects customer ...
of shared values, beliefs and norms that focuses on delighting customers and continuously improving the quality of products and services ” [65]. This definition has focused on two aspects, first to delight ...
that customization strengthens service quality , perceived customer trust, CS, and customer loyalty toward service providers. For logistics service providers, customer -specific or customized requirements are important ...
improvement [16–22]. This paper presents the final part of a complex study, aiming to fill such gaps . Based on the review and analysis of literature concerning courier service quality in the context of e ...
consumer loyalty , however, little is known about the antecedents and consequences of customer advocacy. To fill this gap , our research focuses on the critical examination of customer advocacy and its ...
would directly impact customers ’ ( service recipients) SAT towards service quality . Despite much research on the PSV-SAT link, PSV has been relatively disregarded in service quality -oriented works [6 ...
to seek food and dining experiences to obtain local cultural knowledge. Generally accepted restaurant dining attributes [25] defined perceived service quality as the gap between customers ’ pre-conceived ...
education universities. The efforts conducted by universities in understanding student loyalty allow the determination of its antecedents. Chandra et al. [10] discussed that service quality , university image ...
, quality , and loyalty on purchase intention in the accessories sector. Based on the analysis of 170 responses, the study found that quality and value have a significant positive impact on customers ’ purchase ...
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