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. Research Article Developing an integrated revenue management and customer relationship management approach in the hotel industry Received (in revised form): 27th June 2014 a a b Amirhossein Vaeztehrani ...
Science and Engineering 1115 (2021) 012040 doi:10.1088/1757-899X/1115/1/012040 Implementing Online Analytical Processing in Hotel Customer Relationship Management M Taufik , F Renaldi and F R Umbara ...
showed strong associations between manager behavioral integrity and worker turnover, customer satisfaction, and hotel profitability. In fact, behavioral integrity accounted for 13% of the variance ...
with hotel performance. However, ICT adoption influences operational productivity more than customer satisfaction within three star hotels . ICT availability and ICT integration have a significant positive ...
delivery systems. Oper Manag Res (2015) 8:142–156 DOI 10.1007/s12063-015-0105-5 Environmental and quality practices: using a video method to explore their relationship with customer satisfaction in the hotel ...
and empirically test these linkages using data collected from the small hotels of India.Design/methodology/approachData were collected from the owner- managers or senior executives of small hotels operating ...
introduces the underlying structure of wellness in the upper-upscale and luxury hotels . Findings demonstrate a significant relationship between wellness attributes and customer satisfaction/dissatisfaction ...
consistency is confirmed as a core management practice in luxury hotel business. Marketing professionals operating in this industry are therefore confronted with increasing challenges of efficient management ...
. Research limitations/implications – The results offer managerial insights into marketing strategies, design, and operational and human‐resource management . Originality/value – Few studies have integrated ...
to companies including increased revenues, operational efficiency, customer satisfaction, and relationship development. A thorough understanding of the factors that facilitate (or inhibit) e‐business adoption ...
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