CH1 86 Proceedinas ADril 1986 Usability organizer & Moderator: Tasting in the Peal World AmericanInstitutes form, Wa&&qton, DC Carol BergfeldMills, Panelists: KevinF.Bury, Incorporation, SantaTeresa,California PaulReed, AT&TBellLaboratories, whiplwry, NewJersqy XeroxC&poration, PaloAlto, Qlifornia TeresaL.&ber&, EruceTcgnazzini,AppleCoi@xrInc.,Cupertino,California AnnaWichanslq, Hewlett-Pam, PaloAlto, California John Gould, IEM corporation, Yorktown Heights, NewYork Discussant: Introduction I meusabilityofsoftwareproductsisofincreasing concern to the computer industry. Software products are often developed and marketed with errors in the code and documerrtation. Even if errors are not present, the product may be difficult to use for a Typicalqq us.&. For exanple, the screens and documerrtaticmmay be poorly designed, ortheproductmaybedesigned foraxnputerexperts ratherthanctherin-users. As a result of the concern abautusability, many computer companies have started to test the usability of their products. A number of these different ampaniesarerepresentedonthispanel. The prpcee of the panel is to exr%arge ideas on howtote5tsoftwatt3~to e.nsum that they are usable. ThepanslistswilldiscussEllleoftbs benefits of usability testing and the types of testingtheyhavee2qJeriencewithinthe5tathat follow. For discussions of general issues of usability testing see, Bennet, case, Sandelin, & Smith Gould & Lewis (1985), and Wills & Dye g; .' fran K.F. Bury well-defined Mzerfacedesignissues (Davies, Bury, and Darnell, 1985; Isa, Kvey, McVey aMl Neal, 1985). Whileexperimentsofthistypeccartrilxte to our overall understanding of human interaction with ccm&a&r
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Usability testing in the real world
Mills, C.; Bury, K. F.; Roberts, T.; Tognazzini, Bruce; Wichansky, A.; Reed, P.
Follow ACM SIGCHI Bulletin
, Volume 17 (4)
Association for Computing Machinery – Apr 1, 1986
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